Accenture India
Accenture India | Record to Report Ops Senior Analyst
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Job Highlights
Responsibilities
- Lead BPO service delivery and Finance operations, ensuring contractual performance, SLA or KPI achievement, effective governance, resource management, financial control and timely resolution of operational issues.
- Provide team leadership through clear performance expectations, coaching, mentoring and career development.
- Manage BPO service delivery against contractual commitments SLAs and KPIs driving corrective actions for performance gaps.
- Monitor transaction volumes workloads backlogs and resource capacity to ensure consistent service delivery.
- Manage workforce requirements including resource allocation recruitment attrition risks and mitigation plans.
- Lead operational escalations and coordinate resolution of system access and service delivery issues.
- Review process performance and drive continuous improvement and transition of new activities to BPO.
- Manage service governance including monthly reporting governance packs action tracking and stakeholder updates.
- Oversee BPO user access governance including new access changes password resets and timely removal of access for exiting team members.
- Partner with service delivery Finance leadership Transformation and Technology stakeholders to resolve issues and deliver agreed outcomes.
- Support period end Finance activities including GL journals cost centre reviews and budget forecast variance commentary.
- Prepare Finance control indicators and support budgeting and forecasting activities.
- Manage commercial administration including purchase orders and invoice processing in line with agreed SOWs.
- Support Finance projects and provide guidance decision support and issue resolution assistance to SSC BPO teams.
- Lead resource and capability planning, including workforce demand, recruitment, onboarding, capacity utilisation and resource conflict resolution.
- Process Improvement & Transition Management
- Manage program financials, including budgets, forecasts, expenditure and funding requirements.
- Develop stakeholder engagement plans, facilitate workshops and briefings, and manage expectations across Finance, Technology, Change and delivery teams.
- Monitor post-implementation performance, conduct Post-Implementation Reviews (PIRs) and track benefits realisation.
About the company
Accenture
Accenture is a global professional services company working in strategy and consulting, technology, operations and digital transformation. It took its current name in 2001 after separating from Arthur Andersen, where it began as Andersen Consulting.
India is one of Accenture's largest talent bases. Finance professionals there mostly work in finance and accounting operations for global clients: record-to-report, procure-to-pay, order-to-cash, financial planning and analysis, and related advisory work.
