Bank of America India | Senior Team Member

Responsibilities

• Serve as the Subject Matter Expert (SME) for assigned products and processes.
• Lead and manage product-specific migrations, including trade feed testing, broker code setup, calculation configuration, and payment system implementation.
• Monitor and manage communication with brokers, trade desks, and Application Support teams, ensuring timely resolution of issues and escalations.
• Act as the primary Training SPOC (Single Point of Contact) for onboarding and developing new hires.
• Collaborate closely with Application Development and Technology teams to identify and resolve system glitches, trade feed issues, and source system defects.
• Conduct regular review meetings with key brokers and stakeholders to track, resolve, and close outstanding issues.
• Drive the processing of high-volume requests while consistently meeting daily operational deadlines and service level expectations.
• Maintain expertise across multiple products, applications, and end-to-end operational workflows.
• Support process improvement initiatives by identifying opportunities to enhance efficiency, controls, and service delivery.
• Verify commission rates against rates schedules and liaise with the sales/trade desks and Brokers if there are any discrepancies.
• Generate and analyse business and financial reports to support decision-making and operational performance.
• Work Timings* - 12:30 PM to 21:30 PM IST

Experience range* 8-10 years

• Understanding of financial markets and products, including Equities, Fixed Income, Derivatives and Securities Financing.
• Knowledge of accounting principles, journal entries, accruals, debits/credits and month-end activities.
• Understanding of operational risk, controls, audit and regulatory requirements.
• Strong analytical, reconciliation and exception management skills.
• Knowledge of payment processing, cash management and settlement workflows.
• Excellent Communication skills written and verbal and understanding of Investment Banking, Trade Life Cycle, Payments cycle.
• Experience Range* 8-10 years

Bank of America

Bank of America is one of the largest banks in the United States, serving individuals, businesses and institutions with banking, investing, asset management and risk-management products.

Its Indian operations and technology centres support the global bank. Finance professionals typically work in operations, financial reporting, regulatory, risk and audit roles.

• Industry: Banking and financial services
• Headquarters: Charlotte, North Carolina, USA
• In India: Corporate and investment banking, plus operations and technology centres in Mumbai, Hyderabad, Chennai and GIFT City (Gandhinagar)