Cargill India | Travel and Expense Team Manager

Key accountabilities

• The Team Manager – Global Travel & Expense Operations will lead a Bengaluru-based team responsible for delivering accurate, timely and employee-focused Travel & Expense (T&E) support in a global team.
• The role will oversee operations, ServiceNow T&E tickets, SAP Concur queries and operational support, such as Dunning, co-ordination on Z-file errors, UCP processes, and other T&E operational work.
• The successful candidate will bring strong SAP Concur expertise, a sound accounting background, disciplined people leadership and a strategic mindset.
• The role is expected to simplify and standardize processes, reduce recurring manual work, resolve root causes, create measurable efficiencies and oversee ServiceNow enhancements that improve T&E workflows, reporting, knowledge management and the employee experience.
• Lead the day-to-day delivery of Global T&E operations, establishing clear priorities, ownership, service standards and escalation paths.
• Oversee ServiceNow tickets related to T&E, including intake, categorization, assignment, aging, resolution quality, SLA performance, backlog management and escalations.
• Oversee the identification, investigation and timely resolution of Z-file errors, Dunning, UCP Process, Payment queries with a focus on root-cause elimination and prevention of repeat failures.
• Monitor operational KPIs and SLAs, ticket volumes; use performance insights to drive corrective actions and continuous improvement.
• Identify repetitive, manual and non-value-added activities and lead initiatives to simplify, standardize, automate or eliminate them.
• Act as the T&E business lead for ServiceNow enhancements and workflow improvements that support the Global T&E team.
• Improve ticket routing, categorization, workflow automation, user experience, knowledge articles and self-service capabilities, and oversee the design and finalization of T&E metrics dashboards.
• Partner with Digital Technology, to resolve system issues and deliver sustainable improvements across Concur, ServiceNow, SAP, JDE and connected processes.
• Build team capability across SAP Concur, accounting, ServiceNow, problem solving, process improvement, controls and stakeholder management.
• Manage capacity, workload, cross-training, succession planning and business continuity for critical T&E activities.

Qualifications

• Bachelor's degree in Accounting, Finance, Commerce, Business Administration or a related field, or equivalent practical experience.
• 10 or more years of relevant experience in Travel & Expense, finance operations, accounting operations, shared services or a comparable global operational environment.
• Demonstrated people-management experience of 6+ years , including leading, coaching and developing teams in a complex service-delivery environment.
• Strong hands-on and functional expertise in SAP Concur Expense, including workflows, exceptions, integrations, deployments and operational support.
• Experience managing or overseeing ServiceNow tickets, workflows, reporting and enhancement requirements.
• Strong analytical, problem-solving, communication and stakeholder-management skills, with the ability to influence across functions and levels.
• Experience with SAP and/or JDE and a strong understanding of ERP interfaces , migrations or decommissioning activities.
• Experience building and leading employee-facing support services, including phone-based support channels, case management processes, service metrics and operational governance.
• Hands-on experience in Power BI and/or Power Apps for dashboard development, data visualization and operational metrics reporting would be an added advantage.

Cargill, Incorporated

William Wallace Cargill started the business in 1865 in Conover, Iowa, and it is now headquartered in Minnetonka, Minnesota. It remains privately held, with the Cargill family as the main owners. The company buys, trades and distributes grain and other agricultural commodities, makes food ingredients such as starch, glucose syrup and vegetable oils, produces animal feed and raises livestock, and offers financial services that help manage risk in commodity markets. In India it has plants in several states, including a corn-milling site at Davangere. Its global business services centre at Bengaluru began in 2015 and handles finance, HR, procurement, logistics and technology work for the group.

Its finance openings in India are in Bengaluru. They cover general and specialist accounting, accounting for agriculture and trading and for the derivatives market, product costing, cash application, travel and expense management, and finance analysis for the Asia-Pacific region. Experience asked for runs from two years for cash application to seven years of record-to-report work for a senior accounting role. Several postings name a qualification: CA or CA Inter, CMA or an equivalent, a fully qualified CMA for the two product-costing process specialist roles, and CA or CPA for the senior accounting role. One management role asks for a bachelor's degree in accounting, finance or commerce.

• Industry: Agriculture, food and commodities: grain and oilseed trading, food ingredients, animal nutrition, edible oils and financial risk-management services
• Headquarters: Minnetonka, Minnesota, United States (privately held)
• In India: Cargill India, with manufacturing sites in several states and a global business services centre in Bengaluru started in 2015