Genpact | Engineer - IT Service Management 4A

Responsibilities

• Implement and maintain IT Service Management tools and systems.
• Design, configure, and customize ITSM workflows based on business needs.
• Monitor and analyze ITSM processes and performance metrics to identify areas for improvement.
• Collaborate with cross-functional teams to streamline service delivery and enhance user experience.
• Develop and update ITSM policies, procedures, and documentation to ensure compliance and best practices.
• Provide technical support and training to end-users on ITSM tools and processes.
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter

Requirements

• Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Genpact

Genpact is a global professional services and technology firm known for running and transforming business processes for large companies. It began in 1997 in Gurugram as a business unit of General Electric and became an independent company in 2005.

Finance and accounting is one of Genpact's core practices. The firm regularly hires CAs, CMAs and commerce graduates for record-to-report, order-to-cash, procure-to-pay, FP&A, and risk and controls roles.

• Industry: Professional services and business process management
• Headquarters: New York, USA
• In India: Major centres in Gurugram, Hyderabad, Bengaluru, Kolkata, Noida and other cities