ICF US | Senior Home Energy Auditor (Field- Based)

Responsibilities

• As a field-based leader, you will oversee auditing staff, support program operations, and conduct residential energy assessments while helping drive program growth and customer satisfaction.
• Compensation: Although the posted range below is broader, this position is anticipated to offer a base salary in the $70,000–$75,000 range.
• Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
• In this role, you'll combine your expertise in residential energy efficiency, building science, customer engagement, and field operations to help homeowners reduce energy consumption and improve comfort.
• Lead and manage field auditing staff to maximize customer scheduling, workload management, and program performance.
• Support recruitment, onboarding, training, and professional development of Energy Advisors and field staff.
• Monitor field operations, staffing levels, scheduling, and productivity to ensure achievement of program goals.
• Coordinate with subcontractors, installation contractors, and internal teams to deliver a seamless customer experience.
• Manage inventory of direct install measures and field equipment.
• Oversee audit, HVAC service, and project invoicing activities.
• Maintain and enhance program data collection tools, reporting processes, and field technologies.
• Provide regular updates to utility clients regarding field activities, operational performance, and customer engagement efforts.
• Contribute to development and implementation of program marketing, outreach, and customer acquisition initiatives.
• Support quality assurance activities, including field inspections, customer surveys, and corrective actions.
• Conduct residential home energy assessments, including inspections of attics, basements, and crawl spaces as needed.
• Perform diagnostic testing, including blower door testing and visual inspections of residential equipment and building systems.
• Identify major drivers of energy consumption, comfort concerns, and opportunities for energy-saving improvements.
• Prepare detailed customer reports summarizing audit findings and recommended next steps.
• Monitor program budgets and recommend operational adjustments to support program objectives and financial performance.
• Contribute to the evolution of program strategy, service offerings, and customer experience improvements.
• Lead Energy Advisor/Auditor (Field-Based)
• Educate homeowners and tenants on energy efficiency opportunities, incentives, rebate programs, and available resources.
• Address customer concerns and escalations related to scheduling, assessments, and program participation.

Skills

• Basic mechanical skills and the ability to install energy-saving devices such as light bulbs, showerheads, and thermostats with training.
• Strong organizational, communication, and customer service skills.
• Ability to lift materials weighing up to 30 pounds and perform field work involving walking, standing, climbing stairs and ladders, and overhead reaching.
• Ability to pass background screening and motor vehicle record review.
• Experience promoting energy efficiency, managing field operations, or supervising service delivery teams.
• Experience leading field staff, subcontractors, or customer-facing personnel.
• Experience with residential energy modeling software and audit platforms.
• Understanding of building science principles and residential construction practices.
• Advanced knowledge of residential energy efficiency technologies and electrification solutions.
• Experience working within utility-sponsored energy efficiency programs.
• Excellent verbal, written, and interpersonal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to effectively communicate with homeowners, contractors, utility clients, and internal stakeholders.
• Proficiency with Microsoft Office applications and data management tools.
• Ability to prioritize multiple responsibilities and work independently in a fast-paced environment.
• Demonstrated leadership skills with the ability to coach, mentor, and develop field staff.
• We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
• Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.
• We will consider for employment qualified applicants with arrest and conviction records.
• At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge.

ICF US

ICF US is an employer hiring in India (sector: Audit / Consulting / Advisory). In its own words: "We work with hundreds of companies and governments to plan, design, and implement transformative projects."

Its finance, accounts, audit and tax openings in India are mostly in Reston, Waldorf, Phoenix and San Diego.

• Industry: Audit / Consulting / Advisory