Intuit US | Global Business Solutions Group Manager 1, Accountant Service & Support

Responsibilities

• Join Intuit's Global Business Solutions Group, leading an Expert Services team as an Accountant Support & Service Manager 1, supporting accountants leveraging Intuit products and services to power their prosperity.
• This is a high-impact role where you create the conditions for our Experts to do the best work of their lives while delivering exceptional customer experiences — thriving in ambiguity, owning outcomes end-to-end, and driving continuous improvement to scale this evolving service.
• Drive high-quality customer interactions through feedback loops, quality reviews, and continuous improvement.
• Lead one-on-ones, team operating mechanisms, and development planning to accelerate growth and accountability.
• Act as a bridge between frontline teams and senior leadership, synthesizing insights and influencing improvements.
• Ensure alignment with Intuit's Mission, Operating Values, and Prosperity Principles in daily leadership.
• Drive continuous improvement and innovation across team processes and service delivery to optimize operations and enhance customer satisfaction.
• Operate with end-to-end ownership of team outcomes, proactively identifying and resolving gaps without waiting for direction
• Use data to drive decisions and act quickly against core KPIs (tNPS, IR, AHT, SQS), implementing improvements delivering on customer outcomes
• Translate insights into action via monitoring, timely coaching, and closing performance gaps with measurable outcomes
• Foster a culture of ownership and innovation, encouraging the team to identify problems and take initiative

Requirements

• At the Manager 1 level, uses this understanding to prioritize work and increase impact against our bold goals and Big Bets.
• At the Manager 1 level, uses an understanding of the data landscape to conduct analyses that enable data-driven decisions and generate actionable insights.
• Domain Expert: Continuously evolves their discipline using employee feedback and external inspiration, and leverages tools and technologies to build durable, scalable solutions.
• At the Manager 1 level, uses growing domain expertise to execute efficiently, connect dots across Intuit domains, and identify opportunities to improve solutions so they scale.
• Active CPA or CPB credential, 5+ years managing books for small business clients, or Bachelor's degree in Accounting, Finance, or related field.
• Proven experience leading a geographically diverse, remote workforce, with demonstrated success driving engagement and performance.
• Demonstrated track record of ownership and delivering results in ambiguous, fast-moving environments; experience using data to drive decisions and improve outcomes.
• Pay offered is based on factors such as job-related knowledge, skills, experience, and work location.

Intuit US

Intuit US is an employer hiring in India (sector: Technology / IT / BPM). In its own words: "The Intuit platform puts a team of AI agents and trusted experts by your side."

Its finance, accounts, audit and tax openings in India are mostly in Mountain View, San Diego, New York and Los Angeles.

• Industry: Technology / IT / BPM