JPMorgan Chase India | Loan Servicing Manager - Associate

Responsibilities

• This position offers the opportunity to engage with multiple facets of banking operations while executing critical tasks and requirements.
• As a Loan Servicing & Credit Support Manager – Associate in our Loans group, you will oversee daily team activities to ensure compliance with Service Level Agreements (SLAs).
• This role offers a unique opportunity to develop your skills in managing Nostro & Past Due Reconciliation while making a significant impact on our operations.
• You will supervise processes such as Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments.
• Monitor the team daily to ensure all SLAs are met and escalate exceptions for resolution.
• Ensure adherence to quality and quantity SLAs with a robust workflow model.
• Serve as the SME, handling complex queries and routing them to onshore teams if needed.
• Drive 100% compliance with process policies, guidelines, and controls.
• Identify alternatives and options for addressing issues and exploring scenarios.
• Collaborate effectively with colleagues, leveraging diverse skills to achieve goals.
• Identify training needs for process and soft skills to enhance performance.
• Ensure team depth with trained backups for critical work queues.
• Implement a Knowledge Management model with SOP maintenance and training.
• Maintain a strong risk and control mindset.
• Collaborate across teams to drive process improvements and operational excellence.

Requirements

• Knowledge Management model with SOP maintenance and training.
• Hold a bachelor's degree with at least 10 years of relevant experience in loan servicing or credit support within syndicated loans or the financial industry.
• Possess knowledge of loan systems like Loan IQ.
• Demonstrate expertise in nostro/cash matching, General Ledger reconciliation, and SWIFT/remittance systems.
• Exhibit strong problem-solving and investigative skills to analyze and resolve process-related issues.
• Drive projects effectively, showcasing strong people, performance, and escalation management skills.
• Cultivate strong interpersonal and communication skills for domain learning.
• Apply analytical thinking and problem-solving skills to challenges.
• Preferred qualifications, capabilities and skills

JPMorgan Chase

JPMorgan Chase & Co. is one of the world's largest financial services firms, active in investment banking, commercial banking, asset and wealth management, and payments.

Its Indian global centres support the firm worldwide in finance, accounting, tax, controllership, risk, operations and technology. Typical roles for CAs and CPAs are product control, financial reporting, tax and regulatory reporting.

• Industry: Banking and financial services
• Headquarters: New York, USA
• In India: Corporate and investment banking in Mumbai; global corporate centres in Mumbai, Bengaluru and Hyderabad