Lowe's India | Associate - O2C

Core responsibilities

• This position is based at our on-site office in Bengaluru.
• The team is responsible for evaluating customer creditworthiness, monitoring accounts receivable, resolving payment disputes, and driving timely collections while maintaining strong customer relationships.
• The role is responsible for reviewing and analyzing individual accounts, determining the most appropriate collection strategy, proactively engaging with customers, and executing follow-up actions to maximize cash recovery while maintaining positive customer relationships.
• The ideal candidate should be customer-focused, results-oriented, adaptable, and comfortable working in a dynamic team environment where priorities and account assignments may change frequently.
• Manage a specific portfolio of accounts.
• Maintain records of contacts and attempted contacts with delinquent accounts as well as records of any payments collected.
• Maintain strong communication with Outside Sales Representatives, Customer Service and Leadership.
• Working closely with Sales, Customer Service, Finance, and Operations, the team ensures efficient cash application, dispute resolution, and adherence to company credit policies.
• Negotiate payment agreements within their designated level of authority
• Make judgment decisions regarding the status of a customer account based on thorough analysis of the customer’s purchases, payments, history, ability to pay and our business strategy.

Qualifications

• Strong communication, problem-solving, negotiation, and ownership skills are essential for success in this role.
• Skill Set Required Primary Skills (must have).
• Strong understanding of Order-to-Cash (O2C) processes, with a solid knowledge of the overall receivable’s lifecycle.
• Hands-on experience in Collections and Accounts Receivable (AR) management, including customer follow-ups, past-due management, and account resolution.
• Strong understanding of the end-to-end Order-to-Cash (OTC) process, including Account Setup, Credit Management, Collections, and Cash Application.
• OTC Systems & Tools: Experience with Cforia, Billtrust, High Radius.
• Familiarity with these platforms and their application within the Order-to-Cash lifecycle is preferred.

Lowe's Companies, Inc.

Lucius Smith Lowe opened Lowe's North Wilkesboro Hardware in North Carolina in 1921, and the business grew into a national chain of home improvement stores. Lowe's went public in 1961, has been listed on the New York Stock Exchange since 1979 and is headquartered in Mooresville, North Carolina. Its stores and website sell building materials, tools, appliances and home and garden products to homeowners and trade customers, and since selling its Canadian retail business in 2023 its stores are all in the United States. Lowe's set up an office in Bengaluru in 2014 to expand its analytics and technology work. Lowe's India Private Limited now operates from Manyata Embassy Business Park in Bengaluru, supporting the company in technology, data science and analytics, omnichannel platforms, supply chain, merchandising, marketing, and financial planning and analysis.

Finance hiring in Bengaluru is weighted towards internal audit, with staff, senior and lead senior auditor roles, including business SOX work, that ask for two to nine years of post-qualification experience. Other openings cover order-to-cash and collections, accounting analytics and reporting, and FP&A planning and forecasting. Seniority runs from associate roles needing two to three years to lead analyst and lead auditor roles. The FP&A role wants a qualified CA, CMA, CIMA or CFA, or an MBA in Finance, while the audit roles look for a degree in accounting or finance and prefer a CA, CPA, CIA or CISA.

• Industry: Home improvement retail: building materials, tools, appliances, and home and garden products sold through stores and online to homeowners and professional customers
• Headquarters: Mooresville, North Carolina, United States (Lowe's Companies, Inc., listed on the NYSE as LOW)
• In India: Lowe's India Private Limited at Manyata Embassy Business Park, Bengaluru; Lowe's set up its Bengaluru office in 2014