LSEG India | Credit Controller

Responsibilities

• The main purpose of the Credit Controller role is to manage the collections activities of large commercial accounts with outstanding invoices.
• The individual will be responsible for meeting defined key performance targets while adhering to departmental policies and processes.
• You will be part of a collaborative and creative culture where we encourage new ideas.
• Build trust and confidence with customers, acting as their advocate when issues are raised.
• Ensure adherence to the business engagement model, following touch point guidelines and making sure comments and tasks are properly recorded in the collections system.
• Liaise with internal and external individuals to resolve billing disputes and queries.
• Develop relationships with key stakeholders in Finance, Sales and Operations.
• Perform cash reconciliations and research of unallocated and unidentified payments.
• Manage the breach of contract and disconnection process when payments cannot be collected.
• Identify accounts that require special attention and act with urgency to resolve issues.
• Take ownership of actions from debt and provision meetings.
• Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Qualifications

• Proven customer service experience, ideally working with large international clients.
• Demonstrated success managing accounts receivable and resolving billing issues.
• Ability to work under pressure and driven to achieve targets.
• Excellent organizational skills with high attention to detail and demonstrated ability to set and manage multiple priorities.
• Ability to drive performance and ensure results delivery.
• Excellent ability to speak and write in English.
• Knowledge of Microsoft Office with strong skills in excel.
• Financial services industry experience desired.

LSEG (London Stock Exchange Group plc)

Formally London Stock Exchange Group plc, LSEG provides financial markets infrastructure and data to customers around the world, and its history goes back to 1698. The group is organised into four divisions: Data & Analytics, FTSE Russell, Risk Intelligence and Markets, and its data business includes Refinitiv, which LSEG acquired. It is headquartered in the UK, incorporated in England and Wales, and its shares trade in London. LSEG has a long-standing presence in India, with offices in Bengaluru, Mumbai, Hyderabad and Delhi. Its two Bengaluru offices together form one of the group's largest hubs, and in 2024 it opened a Technology Centre of Excellence in Hyderabad's HITEC City.

Finance openings in India sit mostly in LSEG's corporate functions and include group FP&A, commercial controllership, credit control, sales assurance and internal audit, as well as finance systems work such as EPM allocations and enterprise finance architecture. They are based in Bengaluru, Hyderabad and Mumbai. Postings commonly ask for a degree in finance or accounting, and several name professional qualifications such as CA, ACA, ACCA, CIMA or CPA as desirable; others prefer an MBA or an M.Com.

• Industry: Financial markets infrastructure and data: data and analytics, FTSE Russell indices, risk intelligence, and trading and post-trade markets
• Headquarters: London, United Kingdom (London Stock Exchange Group plc)
• In India: Offices in Bengaluru (two sites), Mumbai (two sites), Hyderabad (Technology Centre of Excellence in HITEC City, opened 2024) and Delhi