M&G India | Senior Manager – CFT Kyriba Finance Support

Responsibilities

• Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.
• Established in 2003, we have offices in Mumbai and Pune.
• Own the Finance support operating model for Kyriba, including service health, environment governance, operational readiness and escalation.
• Be accountable for Kyriba environment management and coordinate production and non-production activities with Kyriba Support, implementation partners and internal technology teams.
• Take responsibility for Kyriba environment availability, ensuring service interruptions are assessed, communicated and progressed through the appropriate incident and problem-management channels.
• Maintain clear operational ownership, support contacts, dependencies, recovery expectations and evidence required for service governance.
• Own Finance-side support and coordination for various integration applications e.g. Kyriba–Bridger and Kyriba–Adjuto payment integrations and the Kyriba–Sonata integration via FADS for forecasting.
• Coordinate investigation of interface failures, missing or delayed files, rejected transactions, scheduling issues and upstream or downstream data exceptions.
• Work with FinOps, Treasury, other M&G systems, Kyriba Support and implementation partners to restore service, validate outcomes and address recurring integration risks.
• Maintain functional knowledge of interface purpose, control points, business impact, dependencies and recovery procedures.
• Be accountable for controlled access to Kyriba application logs, ensuring access is appropriately authorised, traceable and aligned with support requirements.
• Be accountable for quarterly user recertification, coordinating evidence, exceptions, remediation and completion with IDAM/SailPoint, supervisors and relevant business owners.
• Provide Finance consultation for ARC role management, user-access management and SCIM setup and management, ensuring the proposed access model supports business responsibilities and control expectations.
• Provide Finance consultation for monitoring payment and statement connectivity, helping assess business impact, prioritise exceptions and coordinate remediation.
• Support the Finance assessment of bank acknowledgements, rejected or delayed flows, statement availability and related operational dependencies.
• Provide Finance consultation for the input integration status information on IDP-to-Kyriba FX-rate process, including business validation of rates, exception assessment and coordination with the responsible support teams.
• Release, Change & Control Assurance
• Ensure material changes affecting Finance-owned integrations, controls or service availability are supported by appropriate impact assessment, testing evidence and operational readiness.
• Support incident, problem, change and release governance, including root-cause follow-up, risk tracking and audit evidence.
• Act as the Finance support contact across FinOps, Treasury, RDM FinOps Kyriba Business Management, Corporate Functions Technology, Kyriba Support and implementation partners.
• Translate Finance priorities and business impacts into clear actions for technical teams and vendors, and provide concise updates through resolution.
• Identify opportunities to improve monitoring, automate controls, simplify support processes, strengthen knowledge articles and reduce repeat incidents.
• Provide expert technical support for finance applications, ensuring incidents and service requests are triaged, prioritised and progressed in line with agreed service levels.
• Investigate application and integration issues, perform initial diagnosis, gather technical evidence and coordinate resolution with software vendors, infrastructure teams and business stakeholders.
• Maintain clear ownership of issues through to closure, including timely stakeholder updates, root-cause follow-up and verification that service has been restored.

M&G plc

M&G traces its origins to 1931, when it launched one of the first unit trusts in the United Kingdom. It became a separate listed company in October 2019, when Prudential plc completed the demerger of M&G plc and its shares were admitted to the main market of the London Stock Exchange. The group is based in the UK and manages savings and investments for retail and institutional clients. In India it operates through M&G Global Services Private Limited, set up in 2003, with offices in Powai in Mumbai and Viman Nagar in Pune. The India unit works with colleagues worldwide on business transformation, digital capability and operations. M&G plc itself does not offer financial services in India.

Finance hiring is mainly in Mumbai, with one treasury-systems role in Pune. Postings cover fund accounting oversight for private and public assets, balance sheet accounting, bond reporting, finance consolidation, treasury support on Kyriba, investment compliance, leveraged finance research and private markets research. Seniority runs from manager to vice president and head of function. The consolidation roles ask for a qualified CA with investment-industry experience (six years for one role and fourteen for the senior one), while others prefer CFA, CA, MBA Finance or FRM.

• Industry: Savings and investments: asset management, life and pensions, and wealth, with a focus on public and private markets
• Headquarters: London, United Kingdom (listed on the London Stock Exchange)
• In India: M&G Global Services Private Limited, established in 2003, with offices in Mumbai (Powai) and Pune (Viman Nagar) serving as the group's innovation and digital hub