OCBC Bank | Senior Reconciliation Business Analyst – Reconciliation, Automation & AI Enablement

Key responsibilities

• The role is responsible for supporting the department’s transition from traditional reconciliation operations to a more technology-enabled, multi-skilled operating model.
• The successful candidate will lead and support end-to-end reconciliation, automation and AI enablement initiatives across the Bank, with a strong focus on SmartStream TLM configuration, matching rule optimisation, testing, process redesign, stakeholder engagement and controlled implementation.
• As the reconciliation function evolves, the role will be expected to embrace AI, automation and data-driven ways of working while maintaining strong governance, risk management and operational control standards.
• The candidate will work with business stakeholders, Technology teams and vendors to gather requirements, prepare URS, BRD and FSD documentation, perform SIT/UAT and parallel run testing, support production rollout, and maintain both traditional reconciliation configurations and future AI model capabilities within TLM.
• Work in friendly, supportive teams.
• Build lasting value in your community.
• Lead and support end-to-end reconciliation, automation and transformation initiatives from requirement gathering through implementation, rollout and post-production stabilisation.
• Review and challenge existing workflows, identify manual touchpoints, control gaps and inefficiencies, and design future-state processes that are scalable, well-controlled and operationally sustainable.
• Manage complex reconciliation initiatives across SmartStream TLM, Intellimatch, DUCO or equivalent platforms, including configuration changes, regression testing, defect management and implementation governance.
• Develop automation, dashboards and analytics using Power BI, Python, SQL, Power Automate and RPA tools such as UiPath, Automation Anywhere or Blue Prism.
• Build operational dashboards and reports covering reconciliation breaks, exceptions, ageing, trends, productivity and risk indicators.
• Liaise with Technology teams and external vendors for solution design, system enhancements, testing, issue resolution, upgrades and implementation delivery.
• Plan and coordinate SIT, UAT, regression testing, parallel runs, production deployment, post-live validation and user readiness activities to ensure controlled implementation and minimal operational disruption.
• Perform and coordinate AI model testing, validation support, monitoring, periodic review, performance assessment, issue tracking and remediation follow-up in line with applicable governance requirements.
• Collaborate with AI model development teams, vendors, Risk, Compliance, Model Validation, Audit, Technology and Operations teams to strengthen governance controls, resolve issues and support audit or regulatory enquiries.
• Act as a change advocate within the department by promoting adoption of AI, automation, analytics and future-ready reconciliation practices while supporting knowledge transfer and capability building across the team.
• Leveraging technology and creativity to become a future-ready learning organisation.
• Help people grow their assets, business, and investments.
• Take your learning as far as you can.
• Engage business users to understand complete requirements and prepare User Requirement Specifications (URS), Business Requirement Documents (BRD), Functional Specifications (FSD), process flows, test plans and implementation documents.
• Configure, maintain and enhance reconciliation workflows, matching rules, pass criteria, exception handling logic, user access controls and operational controls within SmartStream TLM and other reconciliation platforms.
• Support the implementation, maintenance and continuous enhancement of AI model capabilities within TLM, including model inventory, training data review, continuous model retraining, monitoring, documentation, traceability and auditability across the model lifecycle.
• Foster strong partnerships across teams, valuing diverse perspectives and enabling effective cross-functional delivery.
• Drive sustainable transformation outcomes that enhance efficiency, strengthen controls, and create long-term value for the organisation.

Requirements

• Degree in Banking, Finance, Business, Information Technology, Data Analytics, Computer Science or related discipline.
• 6+ years of relevant experience in reconciliation, business analysis, system configuration, testing, automation, transformation or AI-enabled operational change within financial services.
• Proven experience delivering reconciliation or operational transformation projects across business, technology and vendor teams, preferably involving SmartStream TLM or equivalent reconciliation platforms.
• Strong experience in requirements gathering and preparation of URS, BRD, FSD, user stories, workflow diagrams, test cases and implementation documentation.
• Ability to challenge the status quo, redesign processes, lead change and implement streamlined workflows with measurable efficiency, control and governance improvements.
• Good understanding of reconciliation processes including GL, Nostro, Cash, Securities.
• Hands-on experience in administration, configuration or enhancement of reconciliation platforms such as SmartStream TLM, Intellimatch, DUCO or similar solutions, including matching rules, pass logic and exception workflows.
• Working knowledge of Power BI, Python, SQL, Power Automate and/or RPA technologies, with the ability to apply data analytics and automation to operational problem solving.
• Experience working with vendors, Technology, Operations, Risk, Compliance, Audit and senior stakeholders.
• Exposure to AI-enabled solutions, model governance, model inventory, model monitoring, continuous model training or AI testing will be an advantage.
• Strong communication, analytical, problem-solving and stakeholder management skills, with the ability to influence cross-functional teams and explain operational requirements clearly to technical and non-technical audiences.
• Self-driven, detail-oriented and adaptable, with the ability to manage multiple priorities, learn new technologies and operate effectively in a fast-paced transformation environment.
• Strong risk and control mindset, with appreciation of documentation, audit artefacts, third-party/vendor oversight and compliance with internal policies.
• Strong stakeholder, audit, regulatory and vendor management outcomes.

OCBC Bank

OCBC Bank is an employer hiring in India (sector: BFSI / Investments / Insurance).

Its finance, accounts, audit and tax openings in India are mostly in Ocbc Singapore and Bos Singapore.

• Industry: BFSI / Investments / Insurance