Prudential Global Services India
Prudential Global Services India | Senior Manager, Group Financial Crime Compliance Fiserv Operations
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Job Highlights
Roles and responsibilities
- Investigate and resolve incidents and service requests related to alerts, reports, and threshold configurations.
- Act as the main contact and guide AML users with business-related system issues and queries.
- Assess change requirements from Business Owners and manage the change process.
- Support migration of static and transactional data between core systems.
- Lead the team in the implementation of group-wide AML solutions across multiple entities in Asia and Africa.
- Engage with business users and IT teams to gather and document accurate business requirements.
- Review project deliverables to ensure quality and alignment with business needs.
- Contribute to dashboard development and Management Information (MI) reporting for Group and local business users.
- Contribute to documentation of user stories, test cases, and system enhancements.
- Maintain continuous alignment of project scope with strategic business objectives and recommend improvements where applicable.
- Maintain standardized templates, trackers, and documentation to support project delivery and audit readiness.
- Ensure consistency and accuracy in documentation across FCC initiatives.
- Manage the cost recharges from AML Technology initiatives.
- Identify and escalate risks to senior management where appropriate.
- Assist in regulatory and audit engagements by preparing relevant documentation and system reports.
- Serve as a strategic advisor on AML/Fiserv solutions and related controls.
- Collaboration: Effective team player with strong stakeholder engagement across Group Risk, Compliance, and local 2LoD teams.
- Escalate critical incidents to the Business Owner that may impact business operations.
- Escalate high-impact system issues to the System Owner/ Application support team to ensure timely resolution and system availability.
Technical skills
- Communication: Excellent written and spoken English; able to present complex data clearly to senior stakeholders articulating rationale and methodology.
- Attention to Detail: Ensures accuracy in MI reporting, governance documentation, and risk indicators.
- Sound system implementation knowledge including system testing, cyber/technological risks identification and mitigation.
- Experience in writing MSSQL and stored procedures.
- Experience in data pipeline development and workflow automation (desirable).
- Familiarity with AI-driven workflow automation and agentic AI concepts (desirable).
- 7+ years’ experience in data analytics and project management in multiple and large-scale Compliance transformation initiatives.
- Experience working in Group / Regional Office.
- Strong understanding of financial crime regulations, including AML, CTF, sanctions, tax evasion, fraud, and ABC.
- Good knowledge of data
About the company
Prudential plc
Prudential plc dates from 30 May 1848, when a group of men met in London to form the Prudential Mutual Assurance, Investment and Loan Association. In 2019 it separated its UK and Europe business, which is now M&G plc, and today it serves customers in 24 markets in Asia and Africa. Its shares are listed in London and Hong Kong, with a secondary listing in Singapore and ADRs in New York. It is unrelated to Prudential Financial in the United States. In India it has offered life insurance since 2001 through the joint venture ICICI Prudential Life Insurance. Prudential Services India, opened in Bengaluru in March 2025, supports the group with technology, data, security and operations work.
Its openings in India are in Bengaluru, in group financial crime compliance operations rather than accounting. They are two manager roles and one senior manager role, asking for five to seven years or more of experience in data analytics and project management on large compliance transformation programmes. Postings ask for a degree in finance, risk management, compliance, data analytics or a related field, and do not name CA, CMA or other accounting qualifications.
