RSM US India | Assistant Manager - Billing

Responsibilities

• This position assists billers in resolving complex billing issues and trains billing staff and external client servers on the billing system, process, and procedures.
• Review and approve negative billing adjustments as well as coach employees when errors or training opportunities are identified.
• Mentor and/or be a Career Advisor for 25-30 Billing Specialists, Billing Specialist Seniors, Billing Leads.
• Advisees may or may not be in the same physical location as you and may be in a Hybrid/Fully remote status.
• Reviews work product of assigned billing team to ensure team members are meeting performance/job expectations, accuracy and compliance with Firm policies.
• Coordinates distribution of work to ensure optimum efficiencies and timely processing.
• Provides upward communication regarding status of assignments and team performance.
• Training of new or existing team members.
• Develops, coordinates, and delivers training to educate billing team members.
• Collaboration with other Billing Supervisors and Managers to ensure standardized training is delivered.
• Monitors and analyzes processes/systems to recommend best practices or process improvements.
• Develops new procedures and ensures department procedures and guidelines are properly documented and updated.
• Identifies problems/challenges and opportunities within the billing system and will ensure that the proper steps are taken to remedy the issues and/or implement enhancements.
• Train and educate assigned primary billers on billing best practices.
• Train external client servers (both individual and/or group settings) on billing best practices and financial concepts.
• Serves as a training resource and mentor for team members.
• Leverage RSM’s Power Wheel to fully understand the Firm’s service offerings in order to gain a deeper understanding of the clients and teams you’re supporting.
• Manage team projects as assigned.

Requirements

• Associate's degree with an accounting focus or equivalent experience.
• Ability to learn, implement and train others.
• Ability to work in a large, complex, dynamic organization where a high degree of ambiguity and change exists.
• Ability to work effectively with all levels of employees including senior leadership.
• Ability to work autonomously and as a team leader.
• Strong problem solving and analysis skills.
• Strong organization, prioritization, and time management skills.
• Ability to supervise, direct and review the results of projects or assignments.
• Demonstrated success in influencing and engaging stakeholders, building collaborative relationships while managing conflicting priorities.
• Demonstrated ability to respond positively to changing circumstances, seek and implement change to drive business process improvement, and serve as a model of change.
• Strong communication skills. Able to communicate effectively with people at all levels of the firm.
• Able to motivate, inspire and develop individuals and teams to collaborate and deliver to their highest potential.
• Strong Microsoft Office skills - Required
• Prior professional billing experience - Required

RSM US LLP

Ira B. McGladrey opened an accounting practice in Cedar Rapids, Iowa, in 1926, and the firm that grew from it, long known as McGladrey, became RSM US LLP in 2015 when it joined other firms in the RSM International network under the RSM brand. Now headquartered in Chicago, it provides assurance, tax and consulting services with a focus on middle-market companies, and since 1 January 2026 it has worked with RSM UK in a transatlantic partnership. In India the firm operates through RSM US Integrated Services India Private Limited, a subsidiary that provides services to the US firm, with offices in Bengaluru, Gurugram, Hyderabad and Kolkata.

Work in India supports RSM's US practice. Tax roles cover US federal, state and local, international, Canada and pass-through tax, hedge funds and real estate, credits and incentives, and accounting methods. Assurance teams serve financial institutions, private equity funds and technology clients and handle review and compilation work; financial consulting spans fund services, property accounting, technical accounting and finance-as-a-service. Postings usually ask for a B.Com, BBA or accounting degree with a CA, CPA or ACCA; many tax roles also accept an Enrolled Agent, and some prefer an MBA or a master's in accounting or taxation.

• Industry: Professional services: assurance, tax and consulting for middle-market companies
• Headquarters: Chicago, United States (RSM US LLP)
• In India: RSM US Integrated Services India Private Limited, a subsidiary of RSM US LLP, with offices in Bengaluru (two sites at Embassy Manyata), Gurugram, Hyderabad and Kolkata