Trane Technologies India | Regional Support Lead APAC, India and EMEA

Responsibilities

• Regional Support Leads are responsible for the Enterprise Performance Management Customer Support, Training, Access Administration and Communication for their area of responsibility.
• The leads directly support the user community as the first line of user support, are responsible for developing training content and leading regional training initiatives, and they work hand in hand with the development team to execute user needs into actionable Financial System performance.
• The person in this role needs knowledge of all of the Financial System applications and be able to support their user communities in hours where additional management and technical support are not available.
• This role will require significant interaction within the finance and business communities.
• Responsible for the voice of the customer of their respective region, and articulate user needs into actionable system improvement and new functionality as well as EPM modules and tools.
• Maintain user access in line with requests and standard practices.
• Support standardization of sector and management reporting.
• Train users on application functionality and enhancements.
• Ensure timely completion of projects, and delivery of critical and measurable project objectives.
• Communicate effectively upstream to provide timely and accurate information and status updates to the Manager Customer Service and Strategic Reporting.

Qualifications

• Ability to produce and support user reporting initiatives using SmartView as well as other identified technologies.
• Ability to work with excel including macros.
• Alternatively, 3-5+ years of data visualization or data analytics experience (Google Looker, Tableau etc).
• Ability to manage multiple assignments and projects with varying deadlines.
• Ability to prioritize with minimal supervision and interact with employees at all levels.
• Must be a self-starter and be able to work independently or as part of a team.
• Experience with business process flow and cause-effect diagramming and analysis.
• Strong collaborative skills and ability to work in a dynamic fast paced environment.
• Excellent verbal, interpersonal and communication skills.
• Strong analytical and problem-solving skills.
• Strong oral and written communication skills.
• Excellent, creative problem-solving skills.

Trane Technologies plc

Trane Technologies traces its roots to La Crosse, Wisconsin, where James Trane opened a plumbing shop in 1885; he and his son Reuben incorporated The Trane Company in 1913. Trane was later owned by American Standard and was bought by Ingersoll Rand in 2008. In March 2020 Ingersoll-Rand plc spun off its industrial business, which merged with Gardner Denver, and the remaining climate business was renamed Trane Technologies plc. Domiciled in Ireland, with its head office in Swords, County Dublin, it is listed on the New York Stock Exchange as TT. Its two brands are Trane, which makes heating, ventilation and air-conditioning systems and services for buildings and homes, and Thermo King, which makes refrigeration units for trucks, trailers and other transport. In India it operates through Trane Technologies India Private Limited, formerly Ingersoll-Rand Climate Solutions Private Limited. In Bengaluru it runs a capability centre for engineering, IT and analytics work and a shared service centre for finance; sales offices in Gurugram, Mumbai, Kolkata and Bengaluru serve Indian customers.

Its finance openings in India are in Bengaluru and include internal audit and assurance roles, from interns who have cleared both groups of CA Intermediate and completed a year of articleship up to senior manager, along with IT SOX compliance, intercompany and expense accounting, FP&A for its IT function and support for its OneStream and Oracle EPM tools. Most assurance and accounting roles ask for a Chartered Accountant or CPA, with experience from two to more than fourteen years.

• Industry: Heating, ventilation and air-conditioning systems and services (Trane) and transport refrigeration (Thermo King)
• Headquarters: Swords, County Dublin, Ireland (listed on the NYSE as TT)
• In India: Trane Technologies India Private Limited (formerly Ingersoll-Rand Climate Solutions Private Limited), with a capability centre and a finance shared service centre in Bengaluru