WNS | Deputy Manager - Transactional Quality (RTR/ Record to Report/ Accounts Payable/ AP/ FNA) - Gurgaon

Responsibilities

• Deliver 'Next-Gen' Shared Services Quality Organization by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAU.
• Drive & conduct audit compliance, robust root cause, remediation plans, ensuring adherence to contractually binding audit targets.
• Deliver sampling and stratification strategy based on Compliance checks, financial processes (volume & Value mix) Errors, Customer priorities & Agent performance.
• Ensure continued calibration to the quality framework.
• Responsible for driving performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring & reporting.
• Facilitate Kaizen initiatives within the team.
• Collaborate with ops for customer complaint resolution process.
• Ensure Process documentation & sign off as per ISO standards & WNS Quality Assurance Playbook.
• Responsible for timely & accurate reporting, updates and business insights.
• Support in performing transaction audits, reporting and calibration.

Requirements

• Hands-on experience in Accounts Payable (AP) and Record to Report (RTR) processes with strong understanding of invoice processing, vendor management, reconciliations, journal entries.

WNS Global Services

WNS started in Mumbai in 1996 as an in-house operations unit for British Airways. Warburg Pincus bought a majority stake in 2002, and the company listed on the New York Stock Exchange in 2006. In October 2025 it became part of the French group Capgemini, and its shares were taken off the NYSE. WNS runs finance and accounting, customer service, procurement, HR and analytics work for clients in banking, capital markets and many other industries, increasingly with automation and AI. In India it has its head office at Vikhroli in Mumbai and delivery centres in Mumbai, Pune, Gurugram, Noida, Chennai, Bengaluru, Hyderabad, Nashik, Indore and Visakhapatnam.

Finance and accounting operations make up much of WNS's work in India. Roles span accounts payable, accounts receivable and cash application, general ledger and record-to-report, statutory and financial reporting, taxation, treasury, costing, US payroll, lease administration, and royalty reporting and audit, plus quality and process-training roles. Most are in Mumbai, Pune and Gurugram, often on US or UK shifts. Postings commonly ask for a B.Com, M.Com or MBA (Finance); several welcome CA Inter or CMA Inter candidates, and some name CA, ACCA or CPA, including roles for CA freshers.

• Industry: Business transformation and outsourced operations: finance and accounting, customer experience, procurement, analytics, HR and risk and compliance services
• Headquarters: Mumbai, India; part of the Capgemini group (Paris, France) since October 2025
• In India: Head office at Vikhroli, Mumbai, with delivery centres in Mumbai, Pune, Gurugram, Noida, Chennai, Bengaluru, Hyderabad, Nashik, Indore and Visakhapatnam