Accenture India | Delivery Operations Associate Manager

Responsibilities

• Manage medium sized teams and oversee day to day service delivery.
• Oversee outbound BSP settlement operations, aged item resolution, airline partner SLAs and regulatory reporting.
• Engage with client and internal stakeholders, recommend alternative approaches, make independent operational decision.
• Act as a point of contact for internal business partners on AP process queries, SLA adherence, and audit requirements.
• Identify and assess complex operational issues and develop solutions through detailed analysis.
• Maintain RAID logs and proactively escalate AP control gaps, payment risks and audit findings to senior leadership and clients.
• Act as the primary accountability point for P2P service delivery, quality and client satisfaction.
• Translate complex AP workflows into clear, actionable updates for non-finance stakeholders

Requirements

• Proficiency in analysing AP aging reports, GRIR Goods Receipt or Invoice Receipt reconciliations, and vendor statement reconciliations.
• Ability to identify root causes of invoice exceptions, payment holds, and three-way match failures.
• Experience with month-end close activities including AP accruals, liability reporting, and balance sheet reconciliation.
• Comfortable working with large datasets to track KPIs such as invoice processing cycle time, touchless rate, and on-time payment rate.
• Familiarity with e-invoicing standards EDI, XML, or portal-based, OCR or AI-based invoice capture, and touchless processing.
• Track record of identifying and implementing process improvements that reduce invoice cycle time, exception rates, or manual effort in AP operations.
• Experience with AP automation initiatives leveraging RPA or workflow tools e.
• Knowledge of vendor portal adoption strategies to drive self-service and reduce AP team workload.
• Exposure to audit support, SOX controls, and internal control frameworks within an AP function.
• Ability to work cross-functionally with procurement, finance, treasury, and business units to drive AP process efficiency.
• Effective communication with vendors and internal stakeholders to resolve invoice disputes and payment queries.
• Experience partnering with shared services or GBS teams in a matrixed environment.
• Hands on experience with Oracle ERP, Accelya, Concur, Power Automate or RPA, and service management tools supporting end-to-end Procure-to-Pay and Accounts Payable.

Accenture

Accenture is a global professional services company working in strategy and consulting, technology, operations and digital transformation. It took its current name in 2001 after separating from Arthur Andersen, where it began as Andersen Consulting.

India is one of Accenture's largest talent bases. Finance professionals there mostly work in finance and accounting operations for global clients: record-to-report, procure-to-pay, order-to-cash, financial planning and analysis, and related advisory work.

• Industry: Professional services and IT
• Headquarters: Dublin, Ireland
• In India: Delivery centres in Bengaluru, Hyderabad, Pune, Mumbai, Chennai, Gurugram and other cities