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REFUND & CANCELLATION POLICY

Last Updated: 21 September 2026

This policy explains cancellation, auto-renewal and refund handling for paid digital Premium access offered by CA Samaaj through supported website and application payment channels.

1. Digital Premium Services

CA Samaaj provides digital professional information, career and job-related services. Premium access is activated only after a successful payment has been confirmed by the applicable payment provider and CA Samaaj's backend systems.

CA Samaaj Premium is a digital service. No physical goods are shipped. Premium access is delivered electronically after successful payment confirmation and backend entitlement activation.

2. 1-Day Premium Access

The current 1-Day Premium Access price is ₹59. A successfully activated purchase provides Premium access for exactly 24 consecutive hours beginning when successful payment is confirmed and the entitlement is activated.

Once the paid access period has been successfully activated, the payment is generally non-refundable merely because the customer does not use, or only partly uses, the available access period. Eligible exceptional cases are described below.

3. Premium Monthly Plan

The current Premium Monthly Plan price is ₹499 per purchased monthly access period. Once an access period has been successfully activated, that payment is generally non-refundable and is not normally prorated merely because the customer stops using Premium before the period ends.

Plan prices may change from time to time for future purchases. The amount displayed at checkout before payment is authorized applies to that transaction. A later price change does not affect a completed purchase or an already-purchased access period.

4. Auto-Renewal

Where auto-renewal is offered and supported by the applicable payment provider and channel, the customer must explicitly choose and authorize the recurring payment arrangement. CA Samaaj does not treat auto-renewal as authorized merely because an earlier payment was successful.

If Auto-renew is OFF, no new automatic renewal should occur after the already-purchased access period ends.

If Auto-renew is ON, future charges may occur only under the customer-authorized provider mandate or subscription.

Auto-renewal for the 1-Day Premium plan will be offered only where the applicable provider and payment channel support the required recurring cadence in a compliant manner.

5. Cancelling Future Renewal

Turning Auto-renew OFF or cancelling future renewal prevents future automatic renewals. It does not normally cancel or refund a paid access period that has already been successfully activated. The current access period normally continues until its scheduled expiry, subject to verified payment and entitlement status.

6. Refund Review

A payment may be eligible for refund or corrective review in circumstances such as a confirmed duplicate charge, a successful charge where purchased Premium access was not provided because of a verified CA Samaaj technical or payment-processing issue, an incorrectly processed transaction, or where a refund is required under applicable law or binding payment-provider requirements.

Submission of a request does not by itself guarantee approval. CA Samaaj may verify the transaction, provider payment status, entitlement status and relevant account records before deciding the request.

7. Failed, Pending or Debited Transactions

A pending or failed payment does not activate Premium access. Where money appears to have been debited without successful payment confirmation, the transaction may be automatically reversed by the bank, UPI system, card network or payment provider. Customers may contact CA Samaaj if the transaction remains unresolved after the applicable processing period.

8. Approved Refunds

Approved refunds will normally be initiated to the original payment method or through the payment provider's supported refund process. The time required for the amount to appear depends on the applicable provider, bank, UPI system or card network and may take several business days.

9. Refund and Premium Entitlement

A verified refund, reversal or payment revocation may result in the related Premium entitlement being withdrawn, expired or otherwise adjusted according to the verified payment status.

10. Requesting a Review

When contacting CA Samaaj, please provide your registered email address, the transaction or payment reference where available, payment date and amount, and a short description of the issue.

Never send your UPI PIN, card PIN, CVV, OTP, banking password or other confidential authentication information.

11. Policy Updates

This policy may be updated when CA Samaaj services, payment methods, subscription arrangements, provider requirements or applicable requirements change. The latest version will be published on this page.

12. Contact

CA Samaaj
Email: casamaajofficial@gmail.com
Customer Support Phone: +91 9599787117

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