Accenture India | Financial Plan & Analysis Analyst-Voice

Responsibilities

• The role is responsible for handling incidents (tickets) and making Inbound/outbound calls for retailers contracted with the Client and their sales representatives and to Respond to finance-related inquiries from US retail and trade marketing customers.
• ••In this role you are required to do analysis and solving of lower-complexity problems
• Resolve inquiries about contracts, payments, payment dates, products, promotions, discounting payments and adjustments among others.
• Manage incident tickets, ensuring accurate categorization and timely escalation to internal teams.
• Drive continuous improvement to enhance efficiency and customer satisfaction work.
• Prepare and deliver recurring reports with precision and timeliness.

Skills

• Intermediate knowledge of Microsoft Office (Excel & Outlook).
• Experience: At least 3-5 years in an analyst or similar role, preferably in finance or trade payment processes.
• Experience to work in 3rd Party culture, improve processes to provide more effective results Soft.
• Effective communication and interpersonal Skills, ability to work under pressure, and analytical thinking.

Accenture

Accenture is a global professional services company working in strategy and consulting, technology, operations and digital transformation. It took its current name in 2001 after separating from Arthur Andersen, where it began as Andersen Consulting.

India is one of Accenture's largest talent bases. Finance professionals there mostly work in finance and accounting operations for global clients: record-to-report, procure-to-pay, order-to-cash, financial planning and analysis, and related advisory work.

• Industry: Professional services and IT
• Headquarters: Dublin, Ireland
• In India: Delivery centres in Bengaluru, Hyderabad, Pune, Mumbai, Chennai, Gurugram and other cities