Accenture India
Accenture India | Mobilization Specialist
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Job Highlights
Responsibilities
- Manage end-to-end Insurance Operations covering policy servicing, claims processing, underwriting support, customer service, billing, renewals and related back-office processes.
- Drive operational performance, quality, service levels, compliance and continuous improvement.
- Lead transitions, knowledge transfer, go-live and stabilization while working with business and technology stakeholders.
- Lead end-to-end Insurance Operations across policy administration, claims, underwriting support, customer service and back-office activities.
- Manage policy issuance, renewals, endorsements, cancellations, reinstatements and policy servicing activities.
- Lead claims operations including FNOL, claims intake, registration, triaging, adjudication support and settlement processing.
- Manage underwriting support including data collection, risk assessment support, submission handling and documentation.
- Drive service quality, TAT, SLA adherence and operational performance across insurance processes.
- Lead customer service operations covering policy queries, billing, renewals, claims status and grievance resolution.
- Establish governance mechanisms and conduct regular operational and business reviews.
- Identify and manage operational risks, issues and compliance requirements.
- Lead transition activities including due diligence, knowledge transfer, go-live and stabilization.
- Drive automation, process improvement and transformation initiatives across Insurance Operations.
- Partner with business and technology teams on system and process transformation initiatives.
- Build and develop high-performing teams and strengthen insurance domain capability.
- Manage hiring, onboarding, performance management and succession planning.
- Drive a culture of quality, compliance, operational excellence and continuous improvement.
What are we looking for?
- Strong Insurance Operations experience across one or more insurance lines.
- Deep knowledge of policy administration, claims processing or underwriting support.
- Experience leading large insurance operations and delivery programs.
- Strong understanding of operational governance, quality and service levels.
- Experience managing risks, compliance, audits and regulatory requirements.
- Strong stakeholder management and executive communication capabilities.
- Experience leading transition, transformation and operational improvement initiatives.
- Ability to lead and develop high-performing insurance operations teams.
About the company
Accenture
Accenture is a global professional services company working in strategy and consulting, technology, operations and digital transformation. It took its current name in 2001 after separating from Arthur Andersen, where it began as Andersen Consulting.
India is one of Accenture's largest talent bases. Finance professionals there mostly work in finance and accounting operations for global clients: record-to-report, procure-to-pay, order-to-cash, financial planning and analysis, and related advisory work.
