Accenture India | Order to Cash Operations Analyst

Key responsibilities

• The role includes both Voice and Non-Voice responsibilities to support customer interactions, collections activities, and back-office OTC operations while maintaining service excellence, compliance, and SLA adherence.
• Manage customer portfolios and drive timely collections to improve cash flow.
• Conduct collection calls and follow-ups with customers regarding overdue invoices.
• Monitor aging reports and proactively identify delinquent accounts.
• Support month-end and quarter-end close activities.
• Research and resolve unapplied or unidentified cash.
• Reconcile customer accounts and investigate discrepancies.
• Analyze customer deductions and disputes.
• Coordinate with Sales, Customer Service, Logistics, and Finance teams for timely resolution.
• Maintain deduction logs and provide status updates.
• Support invoice generation, billing validation, and customer master maintenance.
• Ensure billing accuracy and compliance with contractual terms.
• Handle customer inquiries professionally and provide timely resolutions.
• Maintain high customer satisfaction and service quality standards.
• Manage customer communications via email and ticketing platforms.
• Review customer accounts, collections reports, and aging schedules.
• Prepare operational reports and dashboards.
• Support process improvement and automation initiatives.
• Ensure adherence to client policies, SOX controls, and operational procedures.
• Maintain process documentation and standard operating procedures.
• Support audits and compliance reviews.
• Identify process risks and recommend mitigation actions.
• Escalate high-risk accounts and payment issues to stakeholders.
• Billing & Customer Master Support
• Document customer interactions accurately in ERP, CRM systems.

Preferred skills

• Experience with SAP, Oracle, HighRadius, Sidetrade, BlackLine, or similar OTC tools.
• Experience working in a Shared Services or Global Business Services environment.
• Exposure to process transition, transformation, or automation initiatives.
• Knowledge of Power BI and reporting tools.

Accenture

Accenture is a global professional services company working in strategy and consulting, technology, operations and digital transformation. It took its current name in 2001 after separating from Arthur Andersen, where it began as Andersen Consulting.

India is one of Accenture's largest talent bases. Finance professionals there mostly work in finance and accounting operations for global clients: record-to-report, procure-to-pay, order-to-cash, financial planning and analysis, and related advisory work.

• Industry: Professional services and IT
• Headquarters: Dublin, Ireland
• In India: Delivery centres in Bengaluru, Hyderabad, Pune, Mumbai, Chennai, Gurugram and other cities