Accenture India | Order to Cash Operations Senior Analyst

Responsibilities

• The role involves managing team delivery, resolving complex operational issues, stakeholder management and ensuring accurate and timely execution of OTC activities.
• The role is responsible for team delivery, SAP based processing, reconciliations, exception resolution, stakeholder management and ensuring quality and timely completion of OTC activities.
• You will lead an Order to Cash operations team while also working as a hands-on individual contributor across Cash Application, Billing and Deduction Management.
• Lead the day-to-day OTC operations covering Cash Application, Billing and Deduction Management.
• Manage team workload, allocation, priorities and daily operational deliverables.
• Work as a hands-on individual contributor and support processing when required.
• Perform and review complex transactions and reconciliations in SAP.
• Resolve complex unapplied cash, billing and deduction-related exceptions.
• Review operational deliverables and ensure accuracy and process compliance.
• Manage team queries and provide functional guidance to team members.
• Handle critical operational issues and escalations independently.
• Coordinate with stakeholders for timely resolution of open issues.
• Monitor productivity, quality, backlog and agreed service levels.
• Identify process gaps and drive corrective and improvement actions.
• Support transition, knowledge transfer and process stabilization activities.
• Coach and develop team members while ensuring appropriate process coverage

What are we looking for?

• Strong end to end Order to Cash experience with hands-on expertise in SAP, Cash Application, Billing and Deduction Management.
• Strong team management, stakeholder management, reconciliation and problem-solving skills are required.
• Experience in transition and process improvement would be an added advantage.
• Primary skill- Billing Processing P3.
• We are looking for an experienced OTC professional who can lead the team while remaining handson in operations.
• Strong Cash Application and billing experience.
• Good understanding of end to end OTC processes.
• Experience in leading and supporting operations team.
• Ability to independently handle complex reconciliations and exceptions.
• Strong stakeholder and escalation management skills.
• Good analytical and problem solving skills.
• Transition experience would be an added advantage.
• Strong Deduction Management experience

Accenture

Accenture is a global professional services company working in strategy and consulting, technology, operations and digital transformation. It took its current name in 2001 after separating from Arthur Andersen, where it began as Andersen Consulting.

India is one of Accenture's largest talent bases. Finance professionals there mostly work in finance and accounting operations for global clients: record-to-report, procure-to-pay, order-to-cash, financial planning and analysis, and related advisory work.

• Industry: Professional services and IT
• Headquarters: Dublin, Ireland
• In India: Delivery centres in Bengaluru, Hyderabad, Pune, Mumbai, Chennai, Gurugram and other cities