Accenture India | Procure to Pay Operations Specialist

Roles and responsibilities

• This role plays a critical part in relationship with suppliers as it represents the first point of contact and information, helping stakeholders to solve problems and to make decisions.
• As a member of the Business Support Centre team (BSC/FSD) such is in charge with managing the relation with internal and external clients and with understanding their requests as well as with providing efficient financial services.
• Such is expected to prove flexibility and a positive attitude inside the team.
• Act as a contact point for CLIENT suppliers, ensuring a high and constant level of service quality.
• Responsible for Accounts Payable queries and questions received from internal (End Market users) and external (CLIENT supplier) stakeholders.
• Responsible for overpayment/wrong payment amount recovery from CLIENT suppliers.
• Provide excellent customer service, with the ability to build productive relationships, resolve complex issues and achieve win-win outcomes.
• Perform daily/weekly/monthly tasks as per agreed timelines: account reconciliations / balance of account; provide proof of payment / invoice status to CLIENT suppliers and CLIENT employees.
• Support the R2P Transformation agenda by contribution towards simplification & automation of the process and current ways of working.
• Communicate at all levels and apply professional attitude.
• Ensure that process manuals are up-to-date and complete.
• Engages & Inspires: Holder of this position shall prove, through personal example, excellence in providing services to clients and shall have the capacity to communicate in a simple and clear manner.
• Supports high performance teams: Holder of this position shall build efficient relations with teammates and with other teams.
• Provides guidance & sets priorities: Holder of this position will maintain focus on key priorities, issuing milestones that would lead to the fulfillment of targets as per the planning, will reduce complexity and deliver clear and easy to follow plans.
• Depending on the assigned markets, fluency in one or several of the following languages is necessary: French, Spanish, Italian, Turkish, Polish, Russian, Japanese, Indonesian.

Experience required

• Advance English skills - spoken and written.
• Experience in Finance / Accounting department/Customer Service roles.
• Good numerical and analytical skills.
• Proficiency with Ms. Office (especially Excel and Outlook).
• Ability to handle high volumes of data entries with high accuracy Technical / Functional Skills Required.
• Ability to meet deadlines, good time management.
• Able to help, teach or explain current process to others.
• Able to manage and facilitate calls with CLIENT Suppliers.
• Able to manage stakeholders with high professionalism and facilitate meetings and calls Leadership Skills Required.
• The holder of the position should have previous experience in client service, as well as a good knowledge of foreign languages.
• Solid knowledge of Invoice Processing, Issue Resolution and Banking Ops activities.
• Good command of SAP transactions used for providing resolution to suppliers, Cherwell tool, Payment Calendar and other Service Lines activities (Data Management, Procurement, GL) to guide the stakeholders accordingly.
• Bachelor’s degree, preferably with specialization in Accounting or Finance

Accenture

Accenture is a global professional services company working in strategy and consulting, technology, operations and digital transformation. It took its current name in 2001 after separating from Arthur Andersen, where it began as Andersen Consulting.

India is one of Accenture's largest talent bases. Finance professionals there mostly work in finance and accounting operations for global clients: record-to-report, procure-to-pay, order-to-cash, financial planning and analysis, and related advisory work.

• Industry: Professional services and IT
• Headquarters: Dublin, Ireland
• In India: Delivery centres in Bengaluru, Hyderabad, Pune, Mumbai, Chennai, Gurugram and other cities