Accenture India | Risk and Compliance Associate Manager

Responsibilities

• Delivery Excellence Auditor (Operations Excellence / Governance & Controls Audit) The Delivery Excellence Auditor is responsible for assessing and improving delivery rigor across operations by auditing five core practices—Daily Governance, Capacity & SLA Management, Quality Framework, Knowledge & Capability Readiness, and Controls & Compliance.
• Establish processes to audit/validate current control effectiveness and drive improvements wherever required.
• Conduct scheduled and ad-hoc audits across delivery teams using defined checklists aligned to the 5 practices.
• Perform artefact validation (RAID, MoM, trackers, reports, control evidence) for completeness, accuracy, and timeliness.
• Create actionable corrective action plans (CAPA) with owners, timelines, and expected outcomes.
• Track closure to completion and validate sustained compliance through re-audits.
• Provide trend insights (recurring gaps, systemic root causes, best practices) and contribute to governance reviews.
• Partner with delivery leadership to design standard templates, dashboards, and escalation routines.
• Drive preventive actions using RCA/FMEA where needed, ensuring linkage to controls and operational decisions. ________________________________________ Key Deliverables.
• Audit plan/calendar and audit checklists (aligned to 5 practices).
• Audit reports (weekly/monthly) with evidence references.
• Compliance scorecards (governance, capacity/SLA, quality, training readiness, controls).
• Test data integrity across reports (volume, SLA, quality, utilization/AHT) and identify inconsistencies.
• Document audit observations with objective evidence, impacted process, severity/criticality, and risk description.
• Recommend improvements to governance cadence, tracker standardization, quality checkpoints, training readiness controls, and controls automation.

What are we looking for?

• Knowledge, Documentation & Capability Readiness Focus: SOP/DTP governance, PKT and refresher training, skill/cross-skill readiness, CTD/RCTD compliance.
• Strong understanding of operations governance, delivery metrics, and performance management.
• Ability to audit and interpret volume, capacity, AHT, utilization, SLA metrics.
• Working knowledge of quality frameworks (sampling, scoring, calibration, CTQ, RCA).
• Familiarity with controls & compliance concepts (control plans, SOX/CDP mapping basics, evidence).
• Documentation governance expertise (SOP/DTP version control, approvals, repository discipline) Analytical & Tools.
• Advanced Excel/Sheets (pivoting, reconciliation), Power BI (good to have).
• Strong documentation and reporting (audit-ready writing).
• Ability to challenge non-compliance objectively and drive closure.
• 5–12 years experience in Operations, Business Transformations, Operations Excellence, Delivery Governance, Process Audit, Risk & Controls, or Quality Assurance (BPO/Shared Services/GBS).
• Exposure to Service Delivery environments (SLA/KPI-based operations) strongly preferred.
• Certifications (good to have): Lean Six Sigma (GB), ISO/Quality, Internal Auditor, Risk/Controls, or equivalent.

Accenture

Accenture is a global professional services company working in strategy and consulting, technology, operations and digital transformation. It took its current name in 2001 after separating from Arthur Andersen, where it began as Andersen Consulting.

India is one of Accenture's largest talent bases. Finance professionals there mostly work in finance and accounting operations for global clients: record-to-report, procure-to-pay, order-to-cash, financial planning and analysis, and related advisory work.

• Industry: Professional services and IT
• Headquarters: Dublin, Ireland
• In India: Delivery centres in Bengaluru, Hyderabad, Pune, Mumbai, Chennai, Gurugram and other cities