Accenture India | Workplace Service Delivery Assoc Manager

Role and responsibilities

• The role involves managing vendor performance, engineering services, statutory compliance, real estate coordination, audits, and stakeholder engagement.
• Plan, manage, and oversee day-to-day workplace operations for assigned locations.
• Conduct daily/weekly/monthly/quarterly service reviews with service partner teams.
• Ensure delivery of daily onsite facility management services including asset management, engineering, building maintenance, cleaning, office services, mail delivery, logistics and storage services.
• Ensure workplace operations meet or exceed service delivery and corporate standards in line with global/local policies.
• Drive the Service Partner to execute the deliverables as per the agreed scope of works and review the performance as per schedule.
• Manage operating and capital budgets in coordination with site operations and commercial teams for geography or location.
• Maintain high service quality by identifying weak areas and implementing corrective actions.
• Monitor and document MIS/reporting processes, including weekly/fortnightly/monthly /quarterly calendars.
• Maintain a healthy working environment, and foster employee productivity by ensuring a functional, safe, and engaging workplace.
• Oversee engineering infrastructure and keep a track of service partners performance by reviewing the uptime of all engineering assets and performance as per agreed OLA’s.
• Collaborate on R&M planning, and drive OPEX/CAPEX initiatives aligned with sustainability and safety.
• Track and manage M & E Opex and Capex budgets for engineering services efficiently.
• Support implementation of sustainability and energy efficiency initiatives.
• Ensure compliance with all statutory norms and third-party vendor (TPV) legal requirements.
• Liaise with all stakeholders/teams who are part of the process: Legal, HR, TPV, AEE, Contract Management, and Commercial teams to fulfil obligations.
• Track license renewals (e.g. lifts, fire NOCs, building safety, water quality, etc.).
• Maintain documentation for health, safety, and environment-related regulations.
• Lead responses to all audits—internal, external, client, statutory, and process audits covering the workplace operations.
• Engage with landlords on all operational issues and lease terms on a monthly basis.
• Ensure all contractual obligations are being fulfilled by both parties.
• Support site selection and site disposition and extend all necessary support to Workplace leads , CRE POC, Controllership and Procurement, including risk-free handovers and formal process closure.
• Coordinate with CRE, procurement, and finance during acquisition/disposition. Workplace Governance and Client Relationship Management.
• Conduct structured CRM connects with key business stakeholders (DU Leads, MDs, SDLs, etc.).
• Present KPI delivery metrics and track escalation resolution within a reasonable time frame (SNOW, M & E, Events, Travel, etc.).

Requirements

• Experience in Integrated Facility Management and Administration.
• Microsoft Excel, Power BI, PMP Certification.
• Experience: Minimum 10 years of military experience with at least 2 - 5 years of corporate IFM experience for Veterans/ Min 12 - 15 years of experience in Facility management and administration for others.
• An engineering degree in Electrical/Mechanical or a full time MBA or both would be an added advantage.
• The candidate will also lead workplace experience initiatives, support sustainability and EHS goals, drive team development, and ensure smooth operations during business continuity or crisis situations.
• The role is instrumental in creating a productive, safe, and engaging workplace environment that enhances employee experience and supports business continuity.
• Strong leadership and team management skills with a track record of driving operational excellence.
• Strong organisational and planning skills with attention to detail.
• Proven experience in managing multi-disciplinary teams and external stakeholders.
• Effective communication (English, Hindi, and preferably Marathi) and interpersonal skills.
• Excellent problem-solving, decision-making, and negotiation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and reporting abilities (MIS, KPIs, OLAs).
• Crisis management and business continuity planning (BCP) experience.
• Strong presentation and documentation skills.
• Proficient in MS Office (Excel, PowerPoint, word, working knowledge of Power BI and Power Apps preferred.
• Additional Information: The ideal candidate should be a person of high integrity and moral values with strong leadership skills.

Accenture

Accenture is a global professional services company working in strategy and consulting, technology, operations and digital transformation. It took its current name in 2001 after separating from Arthur Andersen, where it began as Andersen Consulting.

India is one of Accenture's largest talent bases. Finance professionals there mostly work in finance and accounting operations for global clients: record-to-report, procure-to-pay, order-to-cash, financial planning and analysis, and related advisory work.

• Industry: Professional services and IT
• Headquarters: Dublin, Ireland
• In India: Delivery centres in Bengaluru, Hyderabad, Pune, Mumbai, Chennai, Gurugram and other cities