Accenture India
Accenture India | Workplace Service Delivery Sr Manager
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Job Highlights
Responsibilities
- Manage operating and capital budgets in partnership with commercial and site teams.
- Establish a standardized MIS and reporting cadence (weekly/monthly/quarterly) for performance, risks, and compliance.
- Drive R&M planning and OPEX / CAPEX initiatives aligned with safety and sustainability.
- Support energy efficiency and sustainability initiatives.
- Track and manage license renewals (fire, lifts, building safety, water quality, etc.).
- Maintain HSE documentation and lead responses to statutory, client, internal, and external audits.
- Liaise with Legal, HR, Contract Management, Commercial, TPV, and other stakeholders.
- Support site acquisition, disposition, transitions, and risk-free handovers.
- Coordinate with CRE, Procurement, Finance, and Controllership.
- Workplace Governance and Stakeholder Management Drive structured CRM connects with DU leaders, SDLs, and senior stakeholders.
- Present KPI performance and manage escalation resolution through enterprise tools.
- Lead engagement forums such as townhalls, bay walks, and FGDs.
- Act on feedback to strengthen client satisfaction.
- Ensure compliance with EHS protocols and wellness standards.
- Lead response during BCP or crisis situations and participate in leadership calls.
- Ensure food quality, hygiene, sanitation, and statutory compliance.
- Lead food committee reviews and vendor performance actions.
- Manage licenses and documentation for food services.
- Ensure completion of mandatory trainings for Accenture and TPV staff.
- Deliver performance feedback and reviews.
- Participate in transition phases to ensure operational and business readiness.
- Support high-profile leadership and client visits and events.
- Oversees vendor governance, engineering services, statutory compliance, corporate real estate coordination, workplace experience, sustainability, EHS, and business continuity while building strong stakeholder partnerships and leading high-performing teams.
- Deploy global policy, process, and operating model updates across the locations in scope.
- Engineering and Technical Services Govern engineering infrastructure, asset uptime, and performance of service partners.
Qualifications
- Strong people leadership and stakeholder management High integrity and sound judgment Structured problem-solving and decision-making.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong communication and presentation skills Technical and digital skills MS Word, Excel, PowerPoint.
- Working knowledge of Power BI and Power Apps preferred.
- Strong analytical and MIS reporting capabilities Technology adoption with focus on AI and innovative workplace solutions.
- Experience Minimum 20 years of experience in IT / ITES workplace or facilities operations.
- Electrical/Mechanical Engineering degree and/or full-time MBA.
- Preferred Qualifications Electrical/Mechanical Engineering degree and/or full-time MBA preferred.
About the company
Accenture
Accenture is a global professional services company working in strategy and consulting, technology, operations and digital transformation. It took its current name in 2001 after separating from Arthur Andersen, where it began as Andersen Consulting.
India is one of Accenture's largest talent bases. Finance professionals there mostly work in finance and accounting operations for global clients: record-to-report, procure-to-pay, order-to-cash, financial planning and analysis, and related advisory work.
