Alter Domus India | Program Delivery Manager

Responsibilities

• As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.
• Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.
• We are seeking an experienced and driven PMO COORDINATOR and Continuous Improvement Analyst (Manager) for our BILLING CENTRALIZATION PROGRAM tasked with centralizing and transforming the billing function across all business units.
• The role will play a key part in managing this transition and post stabilization.
• The opportunity to invest in our growth and success through our Employee Share Plan
• Track milestones, manage dependencies, facilitate stage-gate reviews, and provide transparent reporting to executive stakeholders.
• Maintain integrated program plan tracking all wave activities, milestones, and dependencies.
• Monitor progress against baseline timeline (22 months, 3 waves).
• Coordinate cross-wave dependencies (e.g., Wave 2 hiring during Wave 1 stabilization).
• Manage program budget tracking actual spend vs. approved investment.
• Maintain RAID log (Risks, Assumptions, Issues, Dependencies).
• Facilitate weekly risk review sessions with BMT Head and key stakeholders.
• Track mitigation action completion and effectiveness.
• Monitor constraint metrics (SLA, NPS, escalations) for automated triggers.
• Coordinate Stage-Gate 1 (Month 6 post-Wave 1), Stage-Gate 2 (Month 6 post-Wave 2), Stage-Gate 3 (program close).
• Facilitate GO/NO-GO decision-making with evidence-based recommendations.
• Coordinate monthly Steering Committee meetings (CFO, LoB Leaders, BMT Head).
• Prepare executive dashboards and presentations for CEO/Board updates.
• Maintain stakeholder communication calendar and distribution lists.
• Support knowledge transfer to BAU team as program closes.
• Post-Stabilization: Drive operational excellence through continuous improvement initiatives, performance benchmarking, and automation opportunities.
• Monitor KPIs, identify optimization areas, and lead projects enhancing efficiency, quality, and cost-effectiveness.
• Performance Monitoring & Analysis (30%).
• Monitor KPI trends (cycle time, error rates, cost per invoice, utilization).
• Conduct monthly variance analysis vs. targets and prior periods.
• Prepare quarterly business reviews with insights and recommendations.
• Lead 2-3 improvement projects annually targeting efficiency gains or error reduction.
• Coordinate automation pilots (RPA for fixed-fee invoices, workflow tools).
• Evaluate billing software enhancements and business cases.
• Research emerging technologies and industry trends in billing operations.

Your profile

• Overall 10+ years of experience and 4-6 years in project management, business analysis, or operations excellence experience.
• PMP, Agile, or Lean Six Sigma certification preferred.
• Strong organizational and coordination skills.
• Analytical mindset with change management awareness.

Alter Domus

Alter Domus is a Luxembourg-headquartered provider of administration services to private markets and alternative investment managers. Its services cover fund administration, AIFM and depositary services, corporate services, loan agency and loan services, and technology and data tools such as fund accounting, investor management and portfolio data management. In India its teams are based in Hyderabad.

Its openings in India have been in Hyderabad. They have covered fund accounting for real estate and private credit funds, from fund accountant to senior fund accountant and fund services manager, along with reconciliation officers and managers, billing, client onboarding, corporate governance and delivery roles, and some positions serving EMEA clients.

• Industry: Fund and corporate services for alternative investments: fund administration, AIFM and depositary services, loan agency, fund accounting and corporate services
• Headquarters: Luxembourg
• In India: Hyderabad, Telangana