Amazon India
Amazon India | BRM Quality Auditor, BRM
Upload your resume & find all jobs matching it
See how well this job fits you — plus every other live job that matches your skills and experience.
PDF, DOCX or photo
Applying here? Tailor your resume to this job - see which keywords it asks for that your resume is missing.
Job Highlights
Responsibilities
- The Amazon Kindle team is seeking a BRM Quality Auditor for our Kindle Books Self-Publishing Operation.
- This is an exciting opportunity to work on highly visible projects and be part of history in the making!
- Evaluate content appropriateness compliance for books submitted through Amazon.com's Kindle Direct Publishing.
- Identify opportunities to eliminate process redundancy.
- Works effectively in a cross-functional environment.
- Draft SOPs for the team to improve the customer experience and/or internal efficiency.
- Assist team with performance improvement efforts.
- Identifies gaps in controls and processes and escalates to manager.
- Maintain subject matter expertise specific to job functions and general industry awareness.
- Communicate effectively with other departments, in and outside of Indie, in researching complaints and acting on behalf of CRM.
- Drive root cause analysis of escalations.
- Leverage technology and innovation to bring continuous improvement to the operational processes
Requirements
- Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels.
- Candidate will be responsible for ensuring program compliance by conducting research to minimize risk to the Kindle Store.
- Experience communicating with a wide range of stakeholders, including peers and leadership
About the company
Amazon India
Amazon.com, Inc. was founded by Jeff Bezos in 1994 as an online bookshop and is today one of the world's largest companies, spanning online retail, cloud computing through Amazon Web Services (AWS), digital media, devices and advertising. It is headquartered in Seattle and listed on the Nasdaq stock exchange. Amazon launched its Indian marketplace, Amazon.in, in 2013, and its businesses in India now include the marketplace, Amazon Pay, Amazon Business, Prime Video and AWS, which runs two Indian cloud regions — Mumbai (2016) and Hyderabad (2022). Its Hyderabad campus, opened in 2019, was at the time Amazon's largest campus building anywhere in the world.
Beyond serving Indian customers, Amazon's India offices handle a significant share of the company's global finance work: finance operations (accounts payable, receivables and payments), controllership and accounting, worldwide direct and indirect tax reporting, financial planning and business finance for its retail, AWS and payments businesses, and audit, risk and compliance programmes. These roles suit CA, CMA, CPA, ACCA and MBA (Finance) profiles as well as B.Com and M.Com graduates.
