Amazon India | FinOps Specialist - AR, Global Account Receivables

Responsibilities

• As a Collections Analyst, you will support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets.
• The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and earn trust with our customers to facilitate timely payment.
• The role requires to work from office 5 days weekly.
• Reconcile complex accounts and have excellent attention to detail.
• Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared.
• Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally.
• Monitor high-risk accounts and ensure timely escalation of challenges to management.
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement.
• Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio.

Requirements

• Understanding of Accounts Receivables process.
• Should be flexible for Night Shift.
• Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills
• Experience using data to influence business decisions
• Experience in corporate finance including budgeting/planning, forecasting and reporting
• 2+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
• Experience in TM1, Data Warehouse and SQL

Amazon India

Amazon.com, Inc. was founded by Jeff Bezos in 1994 as an online bookshop and is today one of the world's largest companies, spanning online retail, cloud computing through Amazon Web Services (AWS), digital media, devices and advertising. It is headquartered in Seattle and listed on the Nasdaq stock exchange. Amazon launched its Indian marketplace, Amazon.in, in 2013, and its businesses in India now include the marketplace, Amazon Pay, Amazon Business, Prime Video and AWS, which runs two Indian cloud regions — Mumbai (2016) and Hyderabad (2022). Its Hyderabad campus, opened in 2019, was at the time Amazon's largest campus building anywhere in the world.

Beyond serving Indian customers, Amazon's India offices handle a significant share of the company's global finance work: finance operations (accounts payable, receivables and payments), controllership and accounting, worldwide direct and indirect tax reporting, financial planning and business finance for its retail, AWS and payments businesses, and audit, risk and compliance programmes. These roles suit CA, CMA, CPA, ACCA and MBA (Finance) profiles as well as B.Com and M.Com graduates.

• Industry: E-commerce, cloud computing (AWS), digital payments and logistics
• Headquarters: Seattle, Washington, USA (parent: Amazon.com, Inc.); India operations based in Bengaluru
• In India: Corporate offices in Bengaluru, Hyderabad, Chennai, Gurugram, Mumbai and Pune, with fulfilment and delivery centres across India