Amazon India | Program Manager - Settlement Operations, Settlement Operations

Responsibilities

• Within Amazon India, Amazon's Payments team supports hundreds of millions of customers and millions of merchants in their payment needs by providing the most trusted, convenient and rewarding payment experience.
• This role sits at the intersection of technology, operations, and finance.
• Manage the planning, execution, and delivery of reconciliation programs, ensuring timely resolution of financial discrepancies and compliance with established processes of Nodal and Escrow accounts.
• Conduct deep dives into transaction data and financial metrics to identify anomalies, root causes, and opportunities for process improvements.
• Collaborate with cross-functional stakeholders including finance, operations, and technology teams to align on project goals, mitigate delivery risks, and drive consensus on solutions.
• Lead internal and external and regulatory audits of these accounts.
• Advise business teams in launch of new products and capabilities w.r.t potential impact on these accounts.
• Closely work with accounting and finance to ensure accurate representation in entity accounts.
• Drive continuous improvement and automation.
• Ensure ongoing compliance with guidelines and become backup of processes to ensure business continuity.
• You'll work closely with team members who value analytical rigor and collaborative problem-solving.
• Ensuring transactions in the PPI Escrow and Nodal accounts are compliant with regulatory guidelines
• Managing end-to-end reconciliation to identify discrepancies, establish root causes, and drive resolution through cross-functional stakeholder coordination
• Forecasting cash requirements, monitoring fund sufficiency in escrow accounts, and coordinating with Treasury, Finance, and business teams to ensure uninterrupted fund availability
• Preparing leadership updates and writing business requirement documents (BRDs) to define and drive automation and process improvement initiatives
• Conducting UAT and providing launch support to ensure business readiness for new system deployments
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Requirements

• Knowledge of Lean principles and DMAIC methodology.
• Experience in requirement gathering and ability to write clear and detailed requirement document.
• Experience working in an analytical environment with cross-functional teams.
• Experience in MS Access and SQL

Amazon India

Amazon.com, Inc. was founded by Jeff Bezos in 1994 as an online bookshop and is today one of the world's largest companies, spanning online retail, cloud computing through Amazon Web Services (AWS), digital media, devices and advertising. It is headquartered in Seattle and listed on the Nasdaq stock exchange. Amazon launched its Indian marketplace, Amazon.in, in 2013, and its businesses in India now include the marketplace, Amazon Pay, Amazon Business, Prime Video and AWS, which runs two Indian cloud regions — Mumbai (2016) and Hyderabad (2022). Its Hyderabad campus, opened in 2019, was at the time Amazon's largest campus building anywhere in the world.

Beyond serving Indian customers, Amazon's India offices handle a significant share of the company's global finance work: finance operations (accounts payable, receivables and payments), controllership and accounting, worldwide direct and indirect tax reporting, financial planning and business finance for its retail, AWS and payments businesses, and audit, risk and compliance programmes. These roles suit CA, CMA, CPA, ACCA and MBA (Finance) profiles as well as B.Com and M.Com graduates.

• Industry: E-commerce, cloud computing (AWS), digital payments and logistics
• Headquarters: Seattle, Washington, USA (parent: Amazon.com, Inc.); India operations based in Bengaluru
• In India: Corporate offices in Bengaluru, Hyderabad, Chennai, Gurugram, Mumbai and Pune, with fulfilment and delivery centres across India