Amazon India
Amazon India | Senior Manager - FaaS Solutions, FinOps
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Job Highlights
Responsibilities
- This role engages cross-functional teams and external stakeholders, including vendors, sellers, and clients, to uncover systemic pain points and translate them into high-value service offerings and commercial models.
- Discovery: Conduct structured engagements with vendors, sellers, and internal operations teams to identify pain points, inefficiencies, and unmet needs within fulfillment workflows.
- Voice of the Customer (VoC) Synthesis: Consolidate feedback from external stakeholders and internal teams to surface recurring themes and prioritize high-impact opportunity areas.
- Service Opportunity Definition: Translate stakeholder insights into structured problem statements and service hypotheses that feed into the FaaS product roadmap.
- Stakeholder Engagement & Relationship Management.
- External Advisory: Serve as a trusted advisor to sellers and vendors, guiding them in articulating operational challenges and solution requirements.
- Cross-Functional Alignment: Collaborate with Product, Operations, Delivery, and Sales to ensure proposed solutions align with organizational capabilities.
- Executive Communication: Present business cases, findings, and solution frameworks to C-suite and senior leadership with clarity and confidence.
- As-Is process walk-through: Lead and support prospect discovery calls, product and solution demonstrations to articulate value and advance deal progression.
- Solution Design & Go-to-Market Development.
- Solution Structuring: Transform qualitative feedback and identified pain points into repeatable service offerings, workflows, and value propositions.
- Solution Assessment: Evaluate third-party products for suitability alongside custom-build options, ensuring alignment with business processes, transaction flows, and functional requirements.
- Collaborate with Process SMEs and Technology teams to verify that HLD and LLD documents reflect business intent before development begins.
- Framework Development: Define scope of work (SoW), service level agreements (SLAs), staffing models, and technology requirements for new service offerings.
- Commercial Modeling: Partner with pricing teams to develop commercial structures that demonstrate measurable ROI for prospective clients.
Qualifications
- Demonstrated domain expertise in e-commerce, logistics, marketplace operations, or vendor management ecosystems.
- Strong consultative skills with the ability to identify root-cause problems through effective questioning and active listening.
- Analytical capability to synthesize qualitative stakeholder feedback with quantitative operational data to inform decision-making.
- Direct experience with seller/vendor ecosystems, marketplace platforms, or fulfillment and logistics services.
- Excellent written and verbal communication skills, with the ability to distill complex operational concepts for technical and non-technical audiences.
- Ability to thrive in ambiguous, fast-paced environments and adapt to evolving market conditio.
- Experience with ML platforms such as Amazon SageMaker, Vertex AI, or equivalent.
- Familiarity with process mining tools and intelligent automation platforms (e.g., UiPath, Automation Anywhere).
- Understanding of responsible AI frameworks, risk assessment methodologies, and relevant regulatory requirements (e.g., EU AI Act).
- 8+ years of mentoring junior finance and/or business team members experience
About the company
Amazon India
Amazon.com, Inc. was founded by Jeff Bezos in 1994 as an online bookshop and is today one of the world's largest companies, spanning online retail, cloud computing through Amazon Web Services (AWS), digital media, devices and advertising. It is headquartered in Seattle and listed on the Nasdaq stock exchange. Amazon launched its Indian marketplace, Amazon.in, in 2013, and its businesses in India now include the marketplace, Amazon Pay, Amazon Business, Prime Video and AWS, which runs two Indian cloud regions — Mumbai (2016) and Hyderabad (2022). Its Hyderabad campus, opened in 2019, was at the time Amazon's largest campus building anywhere in the world.
Beyond serving Indian customers, Amazon's India offices handle a significant share of the company's global finance work: finance operations (accounts payable, receivables and payments), controllership and accounting, worldwide direct and indirect tax reporting, financial planning and business finance for its retail, AWS and payments businesses, and audit, risk and compliance programmes. These roles suit CA, CMA, CPA, ACCA and MBA (Finance) profiles as well as B.Com and M.Com graduates.
