American Express India | Analyst - Compliance GFCSU Quality Control Review

Responsibilities

• The QCR B30 Analyst is an individual contributor responsible for independently reviewing completed investigative casework and decisions, applying sound risk-based judgment, identifying quality gaps and errors, challenging investigative conclusions when appropriate, and supporting consistent application of investigative and quality standards.
• Support Financial Crimes investigations and other case-review activities based on business needs, applying the same standards of analytical rigor, procedural adherence, and regulatory awareness expected of the role.
• Conduct independent Quality Control Reviews of Financial Crimes Compliance processes, including Anti-Money Laundering (AML), Enhanced Due Diligence (EDD), and Screening cases managed by GFCC Investigative teams, evaluating completed casework and investigative decisions for adherence to applicable procedures, quality standards, and regulatory requirements.
• Communicate and substantiate QCR findings to investigators, leaders, and other stakeholders, translating procedural expectations and risk considerations into clear and actionable feedback; constructively navigating professional disagreement and challenge; and ensuring appropriate remediation of identified errors prior to case closure.
• Participate in quality calibration and thematic/root-cause analysis to promote consistent application of QCR standards, error classification, investigative expectations, and procedural requirements across investigators and portfolios, including objectively considering additional information or differing perspectives and adjusting conclusions when calibration or evidence warrants.
• Identify recurring quality themes, emerging quality or investigative risks, or opportunities to strengthen case quality and investigative consistency, and appropriately escalate observations that may require additional review, clarification, or process improvement.

Requirements

• Proven analytical and critical-thinking skills, with demonstrated ability to research, assess, interpret, and synthesize information from multiple sources; apply sound judgment.
• Strong written and verbal communication skills, with demonstrated ability to clearly articulate findings, rationale, recommendations, and conclusions to investigators, leaders, and relevant stakeholders.
• Excellent time-management and organizational skills, with demonstrated ability to independently manage workload, balance competing priorities, and meet quality and productivity expectations in a deadline-driven environment.
• Strong attention to detail, with demonstrated ability to identify inconsistencies, documentation gaps, errors, and other quality concerns within investigative casework.
• Prior experience independently assessing alerts, cases, investigations, or other risk decisions; challenging investigative conclusions when appropriate; identifying quality gaps or errors.
• Relevant experience may include Quality Control (QC), Quality Assurance (QA), Business Self-Testing (BST), peer review, or other case-quality/review functions.
• Relevant Financial Crimes, fraud, compliance, or risk industry certification, such as Certified Anti-Money Laundering Specialist (CAMS), Certified Fraud Examiner (CFE), or equivalent.
• Knowledge of American Express products, systems, investigative processes, and applicable Financial Crimes regulatory framework.
• Proven experience independently making and defending complex risk-based decisions with limited direction, including interpreting procedures and standards where facts require judgment rather than straightforward application of prescribed criteria.
• Strong stakeholder communication and influencing skills, including the ability to influence without direct authority, clearly articulate and substantiate findings and conclusions, objectively evaluate differing perspectives or challenges, and resolve questions through evidence-based discussion.

American Express

American Express is a global payments company known for its card products, merchant network and travel services. It was founded in New York in 1850.

Its Indian teams work on finance, risk, analytics, operations and technology for markets around the world. Chartered accountants typically join financial analysis, controllership and reporting teams.

• Industry: Payments and financial services
• Headquarters: New York, USA
• In India: Large teams in Gurugram and Bengaluru