American Express India | Analyst-Control Management

Responsibilities

• The objective of the CFR Control Management team is to identify, assess, mitigate, and report on Operational Risk within BU processes for CFR to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.
• The role is focused on ensuring control management is embedded in the day-to-day operations of our organization.
• Support implementation and ongoing enhancement of the Credit & Fraud Risk control framework.
• Assist in identifying operational risks across business processes, systems, products, and change initiatives.
• Partner with business process owners to assess inherent and residual risk and align processes with Amex policy and regulatory expectations.
• Support documentation and maintenance of key controls, control objectives, ownership, and monitoring expectations.
• Review process and control inventories to ensure accuracy, completeness, and framework alignment.
• Identify control gaps and opportunities to strengthen control design, coverage, and process resilience.
• Develop analytical insights from operational risk, control, and governance data to identify trends, emerging risks, control gaps, and areas requiring leadership attention.
• Maintain risk dashboards, KRIs, reporting materials, and governance updates to support leadership oversight.
• Coordinate with Control Management, Risk, Compliance, Internal Audit, and business partners to support framework execution.
• Support a strong culture of operational risk awareness and accountability.
• Share insights, themes, and better practices across the enterprise
• Supporting operational risk and control framework implementation or enhancement
• Identifying operational risks across processes, systems, products, or change initiatives
• Supporting process mapping, control documentation, control design assessments, or control inventory management
• Maintaining dashboards, KRIs, governance routines, or thematic risk reporting
• Identifying control gaps and recommending control improvements

Requirements

• Understanding of operational risk lifecycle activities, including risk identification, assessment, mitigation, monitoring, and reporting.
• Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and evaluate risk scenarios.
• Strong project management, communication, and stakeholder management skills.
• Ability to manage multiple priorities with strong attention to detail.
• Bachelor's degree in business, Risk Management, or related field; advanced degrees or certifications are advantageous.
• Working with cross-functional partners across Risk, Compliance, Internal Audit, Technology, Product, or business teams.

American Express

American Express is a global payments company known for its card products, merchant network and travel services. It was founded in New York in 1850.

Its Indian teams work on finance, risk, analytics, operations and technology for markets around the world. Chartered accountants typically join financial analysis, controllership and reporting teams.

• Industry: Payments and financial services
• Headquarters: New York, USA
• In India: Large teams in Gurugram and Bengaluru