American Express India | Manager GFCSU Quality Control Review

Responsibilities

• This role will interface regularly with GFCSU/USIU and GFCC leadership and other Compliance colleagues.
• Leading a team of Quality Control analysts, the successful candidate will be responsible for ensuring that an effective Compliance control program exists across GFCSU processes.
• Lead, coach, and develop a team of Quality Control Analysts.
• Guide them in conducting Financial Crime Compliance processes (AML, EDD, Screening) AML quality control reviews for processes managed by GFCSU and USIU (AML, EDD, Screening).
• Ensure evaluations of alert investigations are conducted in line with established regulatory and procedural requirements.
• Provide clear feedback to the appropriate teams based on findings.
• Ensure the consistency of feedback provided by Quality Control reviewers and that it is aligned with the methodology and criteria of the Quality Assurance Program.
• Oversee the planning, execution and reporting of quality control testing in conformance with professional and department standards.
• Identify trends procedural adherence and report back to GFCSU and USIU leadership.
• Monitor and maintain portfolio of quality control analytics to assess and communicate results.
• Present quality control program objectives, scope, and results to senior management, clearly articulating the potential impact of control gaps in a highly professional and proficient manner.
• Manage initiatives to expand and enhance quality control review processes and technology.

Requirements

• Demonstrated people/process leadership skills with ability to foster and coach colleagues.
• Proven ability to lead team members in a way that encourages, develops, and delivers results.
• 5+ years of work experience in a financial services or payment institution in any of the following areas: Anti-Money Laundering, Suspicious Activity Reporting, financial crime, enhanced due diligence, or law enforcement.
• Demonstrated fact-based problem-solving and decision-making skills, and the ability to make tactical recommendations.
• Ability to communicate analysis, issues, results and recommendations with transparency.
• Ability to influence, gain support, and resolve conflict.
• Experience with Microsoft Office, including Word, Excel, and PowerPoint.
• Ability to handle sensitive information in a confidential and professional manner.
• Excellent time-management skills and demonstrated ability to balance competing priorities in a deadline-driven environment.

American Express

American Express is a global payments company known for its card products, merchant network and travel services. It was founded in New York in 1850.

Its Indian teams work on finance, risk, analytics, operations and technology for markets around the world. Chartered accountants typically join financial analysis, controllership and reporting teams.

• Industry: Payments and financial services
• Headquarters: New York, USA
• In India: Large teams in Gurugram and Bengaluru