American Express India | Manager-Operational Risk Management

Responsibilities

• This role will drive process standardization and continuous improvement, leverage data and AI-enabled solutions to enhance efficiency and provide actionable reporting to support risk and control management decisions.
• Coordinate and support control testing activities across multiple GRC stakeholders, including tracking testing execution, results, and remediation efforts.
• Develop executive reporting, dashboards, and presentations that clearly communicate control performance, risk trends, program status, and actionable recommendations.
• Perform data validation, quality assurance, and analysis of control management data to identify key trends, risks, insights, and opportunities for improvement.
• Review Regulatory Change Management (RCM) to ensure appropriate stakeholder is assigned, updates are made, and effective challenge of RCM closures.
• Support regular status updates and communicate progress, findings, and risks to key stakeholders and leadership teams.
• Partner with Risk, Compliance, Audit, and business teams to streamline processes, improve governance, and identify opportunities to leverage AI, automation, and analytics to enhance control management activities.

Qualifications

• 5+ Years experience in Operational Risk, Governance, Risk, Compliance (GRC), Controls Management, Internal Audit, or a related discipline.
• Bachelor’s degree in Business, Finance, Accounting, Risk Management, Information Systems, or related field; advanced degrees (e.g., MBA, MSc).
• Experience working in financial services at a large, global bank.
• Strong project management and organizational skills, with experience tracking deliverables, managing timelines, coordinating across multiple stakeholders, and driving initiatives to completion.
• Proficiency in data analytics, including data validation, trend analysis, reporting, and translating data into actionable business insights.
• Strong analytical, communication, and presentation skills with the ability to translate complex information into executive-level insights.
• Experience with control testing, risk and control reporting, data analysis, and stakeholder management.
• Working knowledge of operational risk and controls, including risk identification and assessment, control design and effectiveness, issue management, and control testing practices.
• Experience driving transformational change across the enterprise.
• Knowledge of AI, automation, process improvement methodologies, or continuous improvement initiatives.

American Express

American Express is a global payments company known for its card products, merchant network and travel services. It was founded in New York in 1850.

Its Indian teams work on finance, risk, analytics, operations and technology for markets around the world. Chartered accountants typically join financial analysis, controllership and reporting teams.

• Industry: Payments and financial services
• Headquarters: New York, USA
• In India: Large teams in Gurugram and Bengaluru