American Express India | Senior Manager - Audit Practices & Product Change Enablement

Responsibilities

• In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.
• We are looking for a passionate, talented, and adaptable product manager to improve existing audit practices and product management processes and help lead the Internal Audit Group (IAG) through a significant people, process, and technology change period.
• You will join a high-performing and nimble team of audit practices and product managers to partner with Technology, Auditors, IAG Professional Practices, Product, and IAG Data Analytics & Innovation teams to enable this vision to directly contribute to the achievement of our strategic objectives
• Lead end-to-end audit practices and product organizational change management activities for significant new capabilities, feature enhancements, and product releases.
• Develop and execute comprehensive change management plans that support successful product launches and user adoption.
• Assess the business, operational, customer, and colleague impacts of proposed audit practices and product changes.
• Establish structured processes to manage change readiness, dependencies, risks, and implementation milestones.
• Coordinate cross-functional release activities to ensure alignment on scope, timing, ownership, and business requirements for phased rollouts, pilot launches, and broader capability deployments.
• Develop, coordinate and launch release communications tailored to impacted audit teams, and IAG leadership.
• Maintain visibility into upcoming releases, readiness status, key dependencies, and implementation risks.
• Lead and/or assist with governance (e.g., third party and AI governance) and project management activities on significant audit practices and product change efforts.

Qualifications

• 5+ years of experience in product development, product management, change management, program/project management, or related disciplines for Manager position.
• Bachelor's degree in business, Product Management, Technology, or related field, or equivalent professional experience.
• Demonstrated experience coordinating complex product launches, feature releases, or capability implementations.
• Experience developing change management plans, readiness assessments, executive reporting, and release communications.
• Excellent communication, organization, and collaboration skills.
• Able to simplify complex ideas, navigate cross-functional teams and build relationships, influence decisions, drive consensus, and deliver on shared objectives.
• Ability to self-start, carve opportunities out of ambiguity, and operate with a high degree of independence.
• Proficient in Microsoft Office suite.
• Experience with implementing, administering, or robust use of audit management (i.e., AuditBoard / Optro) software.
• PM/PO, Internal Audit, Assurance, or Accounting professional certification (CIA, CPA, CISA, SAFe or equivalent).
• 3+ years of experience in a third-line audit function, second-line function, auditing SOX controls, risk management, or system implementation role.

American Express

American Express is a global payments company known for its card products, merchant network and travel services. It was founded in New York in 1850.

Its Indian teams work on finance, risk, analytics, operations and technology for markets around the world. Chartered accountants typically join financial analysis, controllership and reporting teams.

• Industry: Payments and financial services
• Headquarters: New York, USA
• In India: Large teams in Gurugram and Bengaluru