American Express India | Senior Manager - Control Management

Responsibilities

• GCS Control Management is looking for a detail-oriented Senior Manager to join our team.
• This role is focused on independent testing and assurance of business process controls.
• This position will involve extensive collaboration with partners across Business, Products and Compliance and Data/Technology teams within US and International markets
• You will be a key contributor to ensure our control environment is robust, well-documented, and operating effectively as we implement the Risk & Control Self-Assessment (RCSA) framework.
• Develop and lead a team of Risk & control professionals to manage independent control testing for Global Commercial Services business.
• Review and assess the overall design and operating effectiveness of key controls within the business processes.
• Ensure robust documentation and high-quality evidence to support testing conclusions as well as timely and accurate updates in the system of record.
• Partner with control owners and business process experts to conduct control walkthroughs and gain a deep understanding of the processes under review.
• Identify, document, and report on control deficiencies, gaps, or weaknesses with clarity, providing actionable insights for remediation by the process owner.
• Prepare and present clear/concise reports on testing results to management, highlighting key themes and trends.
• Contribute to the continuous improvement of the control testing methodology, including sampling strategies and documentation standards.
• Ensure compliance with all testing requirements outlined in 2nd line Policies and Procedures (e.g., RCSA Policy and Procedures, Internal Controls Policy and testing standards, etc.).
• Support the business in the ongoing adoption and embedding of the Risk and Control Self-Assessment (RCSA) framework.
• Supervise and monitor the Control testing outcomes for the team to ensure accuracy and comprehensiveness prior to submission in system of record
• Take on ad hoc tasks such as managing testing schedule, internal QC, and supporting internal audits/regulatory exam requests etc

Requirements

• Minimum 8-10 years of experience in operational risk, internal controls, or a related testing/assurance/audit function.
• Hands-on experience with control testing methodologies, including sampling, evidence gathering, and documentation.
• Strong analytical and problem-solving skills with a keen eye for detail and the ability to identify the root cause of control failures.
• Excellent communication and interpersonal skills, with the ability to articulate complex issues to stakeholders clearly and concisely.
• Proven ability to work independently, manage competing priorities, and meet deadlines in a fast-paced environment.
• Direct experience with a Governance, Risk, and Compliance (GRC) tool like Archer/ServiceNow for documenting test results.
• Familiarity with Risk and Control Self-Assessment (RCSA) frameworks.
• Proven ability to assess both control design (i.e., is the control designed properly to mitigate risk) and operating effectiveness (i.e., is the control working as intended).
• Experience working in a first-line-of-defense risk or control management role within a global organization.
• MS Power Platform, SharePoint, Power BI and Tableau knowledge is preferred.
• In depth knowledge of products, procedures and policies relating to the GCS business portfolio is a plus.

American Express

American Express is a global payments company known for its card products, merchant network and travel services. It was founded in New York in 1850.

Its Indian teams work on finance, risk, analytics, operations and technology for markets around the world. Chartered accountants typically join financial analysis, controllership and reporting teams.

• Industry: Payments and financial services
• Headquarters: New York, USA
• In India: Large teams in Gurugram and Bengaluru