American Express India | Senior Manager-Control Management

Responsibilities

• The incumbent will be, in partnership with American Express Technology (AET), applying Natural Language Processing (NLP) and Gen AI (LLM) to a transformative model built to automate the current Regulatory Business Self-Testing around Business Conduct and compliance risk monitoring for GCS.
• The role will translate regulatory and policy requirements into accurate, sustainable and well-governed monitoring capabilities that strengthen the first line of defense, expand risk coverage and enable earlier identification of potential conduct and compliance risks.
• Control Management at American Express is a comprehensive and integrated program designed to identify, measure, report, monitor and control operational risk exposures of various business processes.
• Reporting into Director ( Band 40 ) - GCS Control Management.
• Develop a deep understanding of Global Commercial Services products and all applicable laws, regulations and AXP policies.
• Collaborate closely with the various stakeholders for the deliverables around automation (includes working with AET to develop and improve the automated prompts/algorithms).
• Partner and support key project deliverables to Automate Conduct & Compliance Risk monitoring in partnership with American Express Technology (AET), applying Natural Language Processing (NLP) and Gen AI (LLM).
• Build business level procedural documents to support the design of automated preventive, predictive, and detective controls - as well as their implementation.
• Analyze data to produce actionable insights, enabling data-driven decisions.
• Deliver periodic and ad hoc reporting against key business testing and monitoring to support management’s awareness and response to control improvements.
• Serve as subject matter expert (SME) for Conduct and Compliance Risk Monitoring automation and for any reviews / audits related to Business Conduct Program.
• Ensure compliance to Control Management, Model Risk Management Governance and American Express Compliance standards with respect to documentation, testing, and certification of GCS business monitoring and automation.
• Build a strong and effective team to support delivery.
• Identify and attract strong talent to the team, drive engagement and maintain high morale.
• Build a culture of innovation and continuous improvement and collaboration in the team.
• Working across GCS, Control Management and AET, the Senior Manager will drive end-to-end delivery and continuous improvement of automation while maintaining rigorous quality, model and control governance standards and generating actionable insights for business leaders.
• Manage the end-to-end Conduct and Compliance Risk Monitoring automation process which includes maintaining high standards of accuracy around monitoring with no compromise on controls, meeting SLA deliverables, regular calibrations with quality assurance team and ongoing training of testers including customised training based on identified needs
• Providing identification of operational risks throughout business processes and systems
• Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
• Overseeing identification of areas of risk for intervention, including conducting independent quality assurance and process testing
• Manage the operational risk exam management processes

Requirements

• Extensive knowledge of operational risk concepts and programs, balanced with the ability to drive assessment of risks against effective controls and tests.
• Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.
• Strong communication & collaboration skills combined with an ability to interact effectively with senior leaders and business partners.
• Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
• Should be self-motivated and able to thrive in an environment with ad hoc requests and shifts in direction.
• Excellent project management, communication, and interpersonal skills.
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.
• Bachelor’s degree in Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications in Risk Mgmt are advantageous.
• Communicating and ensuring understanding and adherence to operational risk procedures and standards.

American Express

American Express is a global payments company known for its card products, merchant network and travel services. It was founded in New York in 1850.

Its Indian teams work on finance, risk, analytics, operations and technology for markets around the world. Chartered accountants typically join financial analysis, controllership and reporting teams.

• Industry: Payments and financial services
• Headquarters: New York, USA
• In India: Large teams in Gurugram and Bengaluru