American Express India | Senior Manager Risk Management

Responsibilities

• Enterprise Communications & MarTech Experiences (ECMX), Global Business Enablement (GBE) team is responsible for embedding and enhancing risk and control excellence across ECMX.
• This team centralizes management, guidance, and governance of ECMX's key operational risk and compliance activities, including the Risk and Control Self-Assessment (RCSA), Project Guardian, audit and exam management, and issues management.
• As part of GBE, this role is designed to ensure that risk management is not an afterthought but a core part of how ECMX builds, delivers, and governs servicing communications globally.
• This position will play a pivotal role in shaping and strengthening the first line of defense within ECMX.
• It will act as a critical connector between ECMX’s business strategy and its risk management obligations.
• Oversee the execution of the RCSA process, ensuring alignment with enterprise risk frameworks, consistent application of scoring methodologies, and timely completion of assessments and testing.
• Drive control enhancement and standardization, ensuring new initiatives and technologies are designed with proactive risk management and compliance adherence.
• Partner with Control Management to interpret policy requirements and operationalize them within ECMX processes and products.
• Manage the Issue Management lifecycle, including providing guidance to leadership on process risk issues, control design, and mitigation strategies related to enterprise servicing communications.
• Manage audit and exam readiness: coordinate responses to internal/external audit inquiries, draft and validate management action plans, and monitor closure evidence.
• Drive business outcomes by simplifying processes with heavy risk and governance burden.
• Develop and mentor a team of business enablement professionals, building subject matter expertise in risk and control framework, process design, and audit readiness.
• Foster a culture of risk awareness and accountability by embedding operational risk management principles within day-to-day decision-making.

Qualifications

• Three plus years of experience in risk management/process management, compliance, or control execution within a complex global organization (preferably servicing operations).
• Strong understanding of the risk and control framework, including RCSA methodology.
• Detailed understanding of the issue management lifecycle.
• Experience in managing internal and external audit requests end-to-end, including coordinating with stakeholders, validating supporting evidence and ensuring timely and accurate delivery.
• Ability to translate policy and risk requirements into actionable business processes and scalable controls.
• Proven ability to develop and leverage AI tools and solutions to enhance quality, consistency and productivity across risk management lifecycle.
• Strong project and change management skills, with the ability to execute multiple initiatives simultaneously.
• Strong communication, partnership and interpersonal skills with the ability to influence senior leaders and cross-functional partners.
• High learning agility, resilience, and the ability to lead through change in a dynamic environment.
• Excellent analytical and problem-solving skills, with strong attention to detail.

American Express

American Express is a global payments company known for its card products, merchant network and travel services. It was founded in New York in 1850.

Its Indian teams work on finance, risk, analytics, operations and technology for markets around the world. Chartered accountants typically join financial analysis, controllership and reporting teams.

• Industry: Payments and financial services
• Headquarters: New York, USA
• In India: Large teams in Gurugram and Bengaluru