Ameriprise India | Contact Center Specialist

Responsibilities

• The candidate will be responsible to work with advisors and clients regarding service issues, requests, policies, procedures, and information on accounts.
• Interact directly with customers, inbound/outbound phone queue, to provide accurate and immediate solutions to transaction and service request.
• Participate in Team meetings, huddles, and brainstorming sessions to discuss process updates, operational issues and identify process improvement opportunities.
• Direct communication with clients and advisors to assist them with their queries, open issues and resolve high level problems over the phone in timely manner.
• Educate clients and advisors on newly implement services, systems, or procedures for efficient self-service
• Process complex service transactions, or resolve account service casework, which have been initiated by web-based or paper forms utilizing computer applications in a timely manner in order to meet/exceed Service goals

Requirements

• Minimum 1-3 years of relevant work experience.
• Strong written and spoken communication skills.
• Ability to explain complex policies or concepts in time bound manner.
• Ability to explain complex policies or concepts in a straightforward, easy-to-understand manner.
• Up to 3 years of customer service experience.
• Exposure to Financial services industry with knowledge of products and services in Securities & Brokerage Operations & Insurance sector.
• Excellent customer service skills

Ameriprise India

Ameriprise India is an employer hiring in India. In its own words: "Get financial planning advice and retirement investment advice from Ameriprise financial advisors at ameriprise.com."

CA Samaaj lists Ameriprise India's current India openings for finance, accounts, audit and tax professionals, taken from its official careers site (ameriprise.wd5.myworkdayjobs.com) and checked regularly to remove closed jobs. Recent roles are based in Noida and Gurugram.