Amgen India | Associate, Chargebacks – Contracts & Pricing Execution (AIN)

Key responsibilities

• As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
• As the Senior Associate, Chargebacks – Contracts & Pricing Execution (AIN), you will support the execution of U.S. pharmaceutical chargeback operations within the Contracts & Pricing Execution function.
• This role will be responsible for chargeback claim validation, error resolution, contract and pricing data review, membership and eligibility checks, dispute support, deductions research, documentation, controls, and operational reporting.
• The role will partner with U.S.-based Market Access, Government Pricing, Finance, Compliance, Contract Operations, Information Systems, Membership, MDM, wholesalers, GPOs, and other external trading partners to support accurate and compliant chargeback processing in a highly controlled environment.
• Support day-to-day execution of U.S. chargeback operations, including EDI claim review, validation, adjudication support, payment processing support, dispute follow-up, deduction research, and financial reconciliation activities.
• Review and validate chargeback claims in Model N / GCPS to ensure accuracy of contract pricing, customer eligibility, membership alignment, wholesaler authorization, and product-level details.
• Maintain accurate documentation of claim decisions, validation outcomes, supporting evidence, and follow-up actions.
• Perform daily review of chargeback dispute and exception reports and complete required research within established timelines.
• Coordinate with Membership, MDM, Government Pricing, Contracting, and Market Access teams to resolve customer, pricing, eligibility, and contract-related issues impacting chargeback processing.
• Support manager review of complex chargeback claims involving high-value transactions, large discrepancies, manual adjustments, pricing exceptions, or unusual wholesaler activity.
• Validate invoices, claim adjustments, comments, and supporting documentation to assist accurate adjudication decisions.
• Prepare and maintain audit-ready documentation, approval evidence, process records, and workpapers supporting SOX-controlled activities.
• Support SOP maintenance, process documentation, governance logs, and structured operational records.
• Support resolution of wholesaler disputes, claim denials, deduction inquiries, customer eligibility questions, and operational issues.
• Assist in reviewing rejected claims, evaluating supporting evidence, preparing rationale, and documenting dispute outcomes.
• Collaborate with wholesalers, GPOs, specialty groups, internal stakeholders, and U.S.-based partners to support timely and accurate issue resolution.
• Support investigation of wholesaler deductions by reviewing supporting claim details, open deduction reports, prior communications, and GCPS / SAP data.
• Analyze deductions to help determine validity, identify root causes, and support recovery or closure recommendations.
• Partner with Treasury, Finance, and the Chargebacks Manager on offset processing, payment recovery follow-up, and deduction status tracking.
• Maintain deduction trackers and support reporting on open items, recovery trends, and unresolved exposures.
• Reporting Analytics & Operational Insights.
• Prepare chargeback operational reporting, trend analysis, KPI inputs, and ad hoc analyses for Market Access, Government Pricing, Finance, Commercial Operations, and leadership stakeholders.
• Support customer, wholesaler, product, contract, indirect sales, disputed transaction, and missing chargeback analyses.
• Identify recurring patterns in claim errors, disputes, deductions, eligibility issues, and pricing discrepancies.
• Contribute to dashboard development, reporting improvements, and manual effort reduction initiatives.
• Compliance, Controls & Audit Readiness.
• Ensure compliance with SOX controls, internal policies, pricing governance requirements, audit standards, and applicable pharmaceutical contracting regulations.
• Maintain audit-ready documentation, approval evidence, decision logs, dispute records, and process workpapers supporting operational compliance.
• Identify operational, compliance, financial, and data integrity risks and lead mitigation and remediation efforts.
• Support internal, external, and SOX audit activities and drive closure of audit observations.
• Compliance, Controls & Continuous Improvement.

Requirements

• Master’s degree in finance, Accounting, Commerce, Business Administration, Economics, Life Sciences, or related discipline.
• 3–6 years of experience in pharmaceutical commercial operations, chargebacks, contracts and pricing, managed markets, finance, revenue management, sales operations, or related business operations.
• Strong Excel, reporting, analytical, and documentation skills.
• Ability to manage multiple priorities, meet timelines, and work effectively in a controlled, deadline-driven environment.
• Pharmaceutical or biotechnology industry experience.
• Knowledge of U.S. pharmaceutical chargebacks, market access contracting, reimbursement, customer eligibility, and membership management.
• Experience with Model N Revenue Management, SAP, Revitas, or comparable platforms.
• Working knowledge of Government Pricing, Class of Trade, 340B, GPO contracting, wholesaler operations, and commercial contracting.
• Experience supporting US pharmaceutical commercial operations, contracts and pricing operations, sales operations, or related business operations in a regulated or highly controlled environment.
• Experience supporting SOX controls, compliance programs, audits, and operational governance activities.
• Strong problem-solving, communication, stakeholder management, and follow-through skills.
• Experience working with U.S.-based stakeholders and distributed global operating models.

Amgen Inc.

Amgen was founded in 1980 in Thousand Oaks, California, as Applied Molecular Genetics. Still based in Thousand Oaks, it is a biotechnology company that discovers, develops, makes and sells medicines, including Prolia and Evenity for bone health, Repatha for high cholesterol, Enbrel and Otezla for inflammatory diseases, and Kyprolis and Blincyto for cancers. Its shares trade on Nasdaq under the symbol AMGN, and it became part of the Dow Jones Industrial Average in 2020. The purchase of Horizon Therapeutics in 2023 added medicines for rare diseases. In 2024 Amgen announced a technology and innovation site in HITEC City, Hyderabad, set up first to build technology and digital tools for its global organisation and then to add work in AI, data science and other global functions. The Indian entity is Amgen Technology Private Limited.

Finance hiring in Hyderabad covers financial planning and analysis, technology project controls, accounts payable statements and reconciliations, transactional finance, global distribution finance and expense audit. A sizeable group of tax roles spans indirect tax compliance, international tax, US federal direct tax and tax reporting, and tax technology, while contracts and pricing associates work on Medicaid rebates and chargebacks. Roles run from associate to director, the most senior FP&A post asking for 18 or more years. FP&A and finance manager postings name a Chartered Accountant, Cost Accountant, CPA or a master's degree in finance, economics or business administration, and the US tax roles look for a CA or US CPA.

• Industry: Biotechnology: discovery, development, manufacture and sale of medicines for bone health, cardiovascular disease, inflammatory diseases, cancer and rare diseases
• Headquarters: Thousand Oaks, California, United States (Amgen Inc., listed on Nasdaq as AMGN)
• In India: Amgen Technology Private Limited, a technology and innovation site in HITEC City, Hyderabad (announced in 2024)