Bajaj Finance
Bajaj Finance | Deputy Unit Manager - Corporate Audit Services
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Job Highlights
Responsibilities
- Monitor compliance of customer service activities including request handling, complaint resolution, TAT adherence, customer communication, documentation and closure controls.
- Review service exceptions, deviations and escalations to identify compliance gaps, repeat issues and control weaknesses requiring corrective action.
- Conduct periodic sample checks, thematic reviews and compliance testing over service requests, branch operations, digital service journeys and customer grievance redressal processes.
- Track open compliance issues, ensure timely remediation by process owners and validate closure with adequate evidence and audit trail.
- Partner with Service, Operations, Branch, Risk, Legal, Compliance, Technology and Product teams to strengthen controls and embed compliance-by-design in service processes.
- Ensure completeness of process documents, maintenance & update SOPs as per process.
- Ensuring process is running as per policy agreed at the board & as per regulatory.
- Validate all service applications and channels to ensure synchronization.
Requirements
- Communication governance to ensure all customer communications are clear, accurate, fair, and non-misleading.
- Minimum graduation with 6-8 years of experience in Credit and Operations/Customer service.
- Effective verbal and written communication skills.
- Sound knowledge of Service applications handling such as Pennant, Customer 360, SFDC CRM etc.
About the company
Bajaj Finance Limited
Bajaj Finance Limited is one of India's largest non-banking financial companies. Incorporated in 1987 as Bajaj Auto Finance Limited and renamed in 2010, it is headquartered in Pune and is a subsidiary of Bajaj Finserv Limited. It is regulated by the Reserve Bank of India as a deposit-taking NBFC in the upper layer of RBI's scale-based framework, and its shares are listed on the NSE and BSE.
Its businesses span consumer lending and payments, SME and commercial lending, rural lending, fixed deposits and digital lending, with home loans offered through its subsidiary Bajaj Housing Finance. Beyond its large sales and service teams, Bajaj Finance hires CA, CMA, CFA and MBA (Finance) profiles into finance and accounts, taxation, treasury, internal audit, credit underwriting, risk and compliance roles.
