Bank of America Australia | Assistant Vice President, Client Service, Global Treasury & Merchant Operations, Sydney, Australia

Responsibilities

• Within the Treasury / Cash Management business of the bank, you will independently consult and act as a liaison with Global Payment Solutions, Corporate Banking and other partners and clients to ensure client requirements are met whilst effectively managing risk and adhering to Compliance and Controls requirements.
• You will be responsible for the expedited resolution of escalated client requests, leveraging resources across other functional areas to ensure an integrated approach to enhanced relationship management and exceed client expectations.
• To be successful you will need to gain a deep understanding of the end-to-end process and grow into using professional judgment in determining appropriate resolution of client needs.
• This role has a clear career path for senior and / or team leader opportunities and to be successful you will need to demonstrate that potential.
• You will have the opportunity to participate in account planning or project management to position and deliver the full range of client service channels as part of the overall client relationship.
• You will also need to keep up to date and stay informed on new product and compliance processes and requirements.
• Support a portfolio of high-revenue clients using treasury products and services.
• Act as the primary contact for the sales team and clients, ensuring an exceptional end-to-end experience.
• Own the client experience: Manage day-to-day servicing inquiries, provide advisory support, and ensure timely resolution of issues.

Skills & experience

• Strong interpersonal and problem-solving skills; ability to build trust and influence outcomes.
• Excellent communication skills—written, verbal, and presentation.
• Proficiency in MS Office; knowledge of treasury/cash management systems is a plus.
• Ability to thrive under pressure, manage multiple priorities, and meet deadlines.

Bank of America

Bank of America is one of the largest banks in the United States, serving individuals, businesses and institutions with banking, investing, asset management and risk-management products.

• Industry: Banking and financial services
• Headquarters: Charlotte, North Carolina, USA