Bank of America India | Assistant Manager

Key responsibilities include

• Team is also responsible for maintenance of corporate cards issued to Bank employees.
• The incumbent will be supporting CAP operations for SPI 106356 (Receive & Process SAP Invoices), 102915 (Resolve End User Queries) , 102770 (Manage Payee Data), 102768 (Employee Expenses), 102914 (US Tax Reporting), 124494 (Global Card Program) and SPI 102904 (Receive & Process Oracle Invoices).
• Provide governance and end-to-end oversight of Invoice Processing, EER, Payee Operations, Indirect Tax and related CAP processes.
• Perform senior-level transaction reviews, exception handling and complex issue resolution while ensuring adherence to policies and controls.
• Monitor and govern SLA, productivity, accuracy, aging, quality and risk metrics; drive corrective actions and sustainable improvements.
• Execute compliance reviews, quality assurance programs and control testing activities to ensure audit readiness.
• Partner with Business, Procurement, Technology and Operations stakeholders to resolve issues and drive process enhancements.
• Lead process standardization, automation, AI/Copilot adoption and continuous improvement initiatives.
• Support audit and risk management activities including issue identification, root cause analysis and remediation.
• Drive a culture of accountability, operational excellence, innovation and risk awareness across the team.
• Support cross-training and contribute across other CAP functions including Vendor Setup, Concur, Cards and related operations as required.
• Invoicing function includes validation of vendor invoices to ensure compliance with Bank’s policies before payment to vendors.
• Coach and develop team members, ensuring effective succession planning, knowledge management and operational resilience.

Requirements

• 6+ years of experience in Accounts Payable, Finance Operations, Shared Services or Corporate Accounting environment.
• Strong knowledge of Accounts Payable operations including Invoice Processing, Vendor Management, Employee Expense Reimbursement, Corporate Cards and Payee Operations, Tax Reporting or Card Administration.
• Proficiency in Microsoft Excel (advanced functions, data analysis, reporting and dashboarding).
• Strong understanding of operational risk, controls, audit, compliance and quality assurance frameworks.
• Excellent written and verbal communication skills with the ability to interact effectively with global stakeholders.
• Strong problem-solving and analytical skills with the ability to manage complex exceptions and escalations.
• Experience managing SLAs, productivity, accuracy, aging and quality metrics.
• Knowledge of Robotics Process Automation (RPA), GenAI/Copilot and workflow automation solutions is preferred.
• Working knowledge of SAP, Oracle, Concur, Ariba, GEP and automation tools.
• Strong data analytics and reporting capabilities using Excel, Power BI, SQL or similar tools.
• Prior experience in a Senior Reviewer, SME or equivalent governance role preferred.

Bank of America

Bank of America is one of the largest banks in the United States, serving individuals, businesses and institutions with banking, investing, asset management and risk-management products.

Its Indian operations and technology centres support the global bank. Finance professionals typically work in operations, financial reporting, regulatory, risk and audit roles.

• Industry: Banking and financial services
• Headquarters: Charlotte, North Carolina, USA
• In India: Corporate and investment banking, plus operations and technology centres in Mumbai, Hyderabad, Chennai and GIFT City (Gandhinagar)