Bank of America India | Assistant Manager

Responsibilities

• Mentor associates, enable talent, provide guidance, and encourage morale and performance improvements.
• Respond to Escalation emails from internal partners & business contacts.
• Partner with the teams and facilitate prioritization of work as per business need.
• Ensure and drive strong process controls and governance around SLA and metric management.
• Interact and build rapport with Business Partners & stakeholders.
• Engage key stakeholders across levels and work through building agreement across solutions.
• Identify and suitably escalate risk issues or controls gaps, work towards risk mitigations through controls enhancements and create a risk proactive team culture, following the risk framework all through.
• Provide Subject Matter Expertise and Guidance to the team.
• Approve high value transactions as per agreed 'Delegation of authority'
• Coach and train seasoned SMEs to create adequate backups.
• Developing Others │ Expert
• Design Thinking │ Expert
• Building Your Personal Brand │ Advanced

Requirements

• Ability to analyze data and come up with strategies of effective capacity utilizations.
• Quality Assurance & Management, SOP Writing/Update Sharing, Process Map Creation │ Expert.
• Understanding on GLs, Past dues etc. │ Advanced.
• Knowledge, Loans Life Cycle & Credit documents │ Advanced.
• Positive Impact and Influence │ Expert.
• Process re-engineering skills │ Expert.
• Process Mapping Tools - MS Visio, Aris etc. │ Proficient.
• Overview & Navigation of Loan IQ │ Expert.
• Overview & Navigation of Clearpar │ Expert.
• Reporting, Monitoring and Governance │ Proficient.
• Functional knowledge of AI/ML tools │ Proficient.
• Overview & Navigation of WorkFusion │ Proficient.
• Tableau, Alteryx, SharePoint etc. │ Proficient.
• Jira, Confluence, JMP, Minitab etc. │ Proficient.

Bank of America

Bank of America is one of the largest banks in the United States, serving individuals, businesses and institutions with banking, investing, asset management and risk-management products.

Its Indian operations and technology centres support the global bank. Finance professionals typically work in operations, financial reporting, regulatory, risk and audit roles.

• Industry: Banking and financial services
• Headquarters: Charlotte, North Carolina, USA
• In India: Corporate and investment banking, plus operations and technology centres in Mumbai, Hyderabad, Chennai and GIFT City (Gandhinagar)