Bank of America India | Team Member

Responsibilities

• He/ she would be responsible for processing claims pertaining to Credit and Debit Card incomplete transactions.
• Perform accurate and timely processing of claims while meeting productivity, quality, and service level targets.
• Ensure compliance with operational procedures, risk and control standards, and regulatory requirements.
• Analyze account activity, payment transactions, and supporting documentation to determine the appropriate course of action.
• Execute daily BAU (Business-As-Usual) activities while maintaining high levels of accuracy and customer impact awareness.
• Identify, escalate, and support resolution of process exceptions, system issues, and potential operational risks.
• Participate in training, cross-training, and knowledge-sharing initiatives to enhance individual and team capabilities.
• Support business resiliency efforts by maintaining proficiency across multiple work types and queues.
• Collaborate with internal partners, leadership teams, and stakeholders to achieve process goals and service delivery expectations.
• Contribute to continuous process improvement initiatives by identifying opportunities to enhance efficiency, quality, and controls.
• Maintain detailed documentation of case actions, research findings, and resolutions to ensure audit and compliance readiness.
• Adhere to the Process Control Framework and support business priorities through effective risk management and operational excellence.

Requirements

• Good understanding of Card Life Cycle.
• Good Communication Skills, both verbal and written.
• Proficient understanding of various operational Risk and Controls.
• Excellent interpersonal skills, Excellent Business communication skills.

Bank of America

Bank of America is one of the largest banks in the United States, serving individuals, businesses and institutions with banking, investing, asset management and risk-management products.

Its Indian operations and technology centres support the global bank. Finance professionals typically work in operations, financial reporting, regulatory, risk and audit roles.

• Industry: Banking and financial services
• Headquarters: Charlotte, North Carolina, USA
• In India: Corporate and investment banking, plus operations and technology centres in Mumbai, Hyderabad, Chennai and GIFT City (Gandhinagar)