Bank of America India | Team Member

Responsibilities

• Digital Account Opening associates work on opening new account requests for different types of personal account (Checking, Savings, Check card, ATM cards, CDs).
• We receive these requests primarily from online banking.
• Critical steps involved in the role are verification, booking, services & funding of new consumer deposit account.
• O Ensure that the targets are assigned in accordance with the SLAs are met.
• O Ensure that the quality of the account opening is in compliance with predefined parameters.
• O Identify potential areas for process improvements & highlight the same to the TL/AM.
• O To be a part of End to End process and work in any of the queues as and when required.
• O Ensure the timely reply (via e-mail) on any of the LOB/SME request.
• O Ensure the timely escalation in case of any discrepancy in the reports or the transaction in CD.

Requirements

• Good communication and interpersonal skills.
• Should be comfortable working in night shift.
• Understanding and working knowledge of Account opening procedures in US, should be comfortable working in night shift.

Bank of America

Bank of America is one of the largest banks in the United States, serving individuals, businesses and institutions with banking, investing, asset management and risk-management products.

Its Indian operations and technology centres support the global bank. Finance professionals typically work in operations, financial reporting, regulatory, risk and audit roles.

• Industry: Banking and financial services
• Headquarters: Charlotte, North Carolina, USA
• In India: Corporate and investment banking, plus operations and technology centres in Mumbai, Hyderabad, Chennai and GIFT City (Gandhinagar)