Bank of America India | Vice President, India Trade Centralized Operations, Fulfilment and Servicing Lead, Global Credit Operations

Responsibilities

• The successful candidate will be accountable for the end-to-end delivery of trade operations, servicing and fulfilment for India, balancing exceptional client service, operational excellence, regulatory compliance and business growth support.
• At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
• Oversee end-to-end centralized Trade Finance operations, Fulfilment, and Service delivery across India branches, ensuring a consistent and high-quality client experience.
• Partner with senior leaders across operations, business, and risk to address client needs, enable new business initiatives, and advance strategic priorities.
• Maintain a robust risk, control, and governance framework; act as the senior escalation point for significant operational, regulatory, client, and control matters; and ensure timely, sustainable remediation.
• Drive organizational effectiveness through talent development, succession planning, workforce strategy, employee engagement, and leadership development.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Skills

• This role requires a senior operations leader with deep Trade Finance expertise, strong risk discipline, and proven experience leading Pan India teams in a complex banking environment.
• More than 20 years of banking operations experience, including substantial leadership experience in Trade Finance Operations.
• Experience in leading operations, Onboarding, Implementation, and Servicing of corporate clients and Financial Institutions.
• Demonstrated success in leading large, geographically dispersed teams across multiple branches.
• Strong stakeholder engagement skills, with the ability to partner across the front office, operations, technology, risk, and control functions to deliver seamless client service.
• Excellent written, verbal, and presentation skills, with the ability to tailor messages to different audiences and present consolidated information clearly and concisely at all levels of management.
• Strong understanding of operational risk management, audit, regulatory compliance, and control frameworks.
• Proven ability to manage workforce planning, organizational capacity, reporting, and forecasting.
• Experience leading transformation initiatives that optimize processing, service models, client experience.

Bank of America

Bank of America is one of the largest banks in the United States, serving individuals, businesses and institutions with banking, investing, asset management and risk-management products.

Its Indian operations and technology centres support the global bank. Finance professionals typically work in operations, financial reporting, regulatory, risk and audit roles.

• Industry: Banking and financial services
• Headquarters: Charlotte, North Carolina, USA
• In India: Corporate and investment banking, plus operations and technology centres in Mumbai, Hyderabad, Chennai and GIFT City (Gandhinagar)