Citco Canada | Supervisor, Middle Office Solutions Treasury

Responsibilities

• Support client operations by verifying, reporting and processing activities on their behalf.
• Engage our clients in a professional manner and provide dependable service within the confines of daily bank cut-offs/hours by processing daily payments via internal payment system.
• Monitor process flows to ensure deliverables/daily payments are on track, assist where needed and escalate, if required.
• Ensure adherence to controls and procedures while taking a role as a Subject Matter Expert for the department.
• Prepare and oversee end of day transaction reports to circulate to clients and internal departments.
• Assist and lead performance discussions with junior staff, troubleshoot day-to-day issues, review/adjust work allocations as needed, and represent the group on internal and external calls.
• Oversee a team of Analysts and Senior Analysts supporting them and your Manager while delivering a high level of customer service to your client base.
• Ensure the team is able to work effectively, troubleshoot technical issues and work with the Manager to ensure the team is adequately equipped to service our clients.
• Work on strategic projects, as needed.
• Coordinate with multiple departments across the firm to drive results/complete deliverables.
• Set-up and maintain Standard Settlement Instructions (SSI’s) in internal systems

You have post-secondary education

• Experience leading teams, mentoring staff and coaching them in their roles.
• With experience operating in a fast paced environment.
• Exceptional attention to detail and ability to multi-task to manage volumes.
• Ability to learn and follow established policies and procedures.
• Committed team player with excellent communication and interpersonal skills.
• Strong and confident English communication skills through e-mail and phone.
• Excellent Microsoft Office Suit and Outlook skills.
• Familiarity with SWIFT seen as an asset, but not a requirement.
• Strong customer service skills

Citco

Founded in 1948 by A.A.G. Smeets, Citco first worked for private clients and multinational companies in the years after the Second World War, and launched its fund administration business in 1968. The group, whose parent company is The Citco Group Limited, has been majority independently owned since its start. It now serves alternative asset managers, asset owners, investors, banks and corporates with fund administration, middle office, banking, tax and regulatory, corporate secretarial and entity management services.

• Industry: Asset servicing for the alternative investment industry: fund administration, middle office, banking, tax and corporate services
• Headquarters: The Citco Group Limited, a privately held group with offices worldwide