Citco Canada | Vice President, Fund Accounting - Private Assets (Quality Assurance)

Responsibilities

• The role involves development and implementation of quality control processes, ensuring compliance with industry standards, and maintaining the highest level of service quality for our private assets clients, while providing tactical solutions to operational challenges
• Develop and implement comprehensive QA/QC frameworks aligned with business objectives.
• Establish and maintain quality metrics, KPIs, and reporting mechanisms.
• Drive continuous improvement initiatives across the department.
• Design and implement practical solutions for operational inefficiencies.
• Create standardized workflows and procedures to address common issues.
• Develop troubleshooting guides and resolution matrices.
• Establish escalation protocols and emergency response procedures.
• Implement real-time monitoring systems for quality control.
• Create automated solutions for routine quality checks.
• Design and maintain quality control checklists and templates.
• Review and enhance existing quality standards and procedures.
• Conduct root cause analysis of recurring issues.
• Implement preventive measures to minimize errors.
• Develop and maintain quality control documentation.
• Establish quality gates and control points in operational processes.
• Monitor compliance with established protocols.
• Collaborate with various internal teams to identify areas for quality improvement.
• Lead quality improvement projects
• Lead quality-focused training initiatives

Requirements

• Experience in quality assurance/control within financial services
• Strong leadership, organizational, and time-management skills
• Strong project management skills with attention to detail and proven ability to multi-task
• Effective written and verbal communication skills
• Proficient in Microsoft Office (Especially Excel, Word and PowerPoint), experienced user of the FIS Investran accounting platform highly desirable
• Strong analytical, critical thinking, problem-solving, and documentation skills
• Ability to develop quick, effective solutions to operational challenges

Citco

Founded in 1948 by A.A.G. Smeets, Citco first worked for private clients and multinational companies in the years after the Second World War, and launched its fund administration business in 1968. The group, whose parent company is The Citco Group Limited, has been majority independently owned since its start. It now serves alternative asset managers, asset owners, investors, banks and corporates with fund administration, middle office, banking, tax and regulatory, corporate secretarial and entity management services.

• Industry: Asset servicing for the alternative investment industry: fund administration, middle office, banking, tax and corporate services
• Headquarters: The Citco Group Limited, a privately held group with offices worldwide