Citi India | Client Tax Operations - Quality Management Analyst

Responsibilities

• We are seeking a skilled professional to join the Quality Management Team in Wealth Operations, specifically focusing on Client Tax Operations.
• This role involves executing and supporting the Quality Management framework for Client Tax Operations activities, contributing to adherence to submission deadlines and accuracy standards across various Tax jurisdictions.
• The ideal candidate will possess good understanding of tax reporting requirements, an eye for detail, and the ability to work effectively within a team.
• Execute Quality Management framework for Client Tax Operations.
• Perform sample testing to review the accurate and timely solicitation in compliance with Tax authorities.
• Conduct comprehensive data reconciliation and validation to ensure the integrity of Client Tax Operations.
• Assist in managing and coordinating responses to queries from Tax Authorities and internal control assessments (e.g., MCA framework) specifically related to Client Tax Operations, under supervision.
• Identify potential discrepancies or issues in Client Tax Operations and escalate them appropriately to senior team members.
• Contribute to the understanding and application of new or revised Tax requirements.
• Support the development, maintenance, and enhancement of the risk and control framework for Tax reporting processes.
• Collaborate with internal stakeholders (e.g., Corporate Tax, ICRM, Legal, Business Units) and external parties as required, to address QA issues and support remediation plans.
• Contribute to process improvement and automation initiatives within the Tax reporting function.
• Assist in identifying and implementing best practices to enhance the efficiency, accuracy, and consistency of tax reporting.
• Support the monitoring of data quality metrics and controls to ensure the integrity of data used for tax reporting.
• Assist in conducting risk assessments to identify gaps in existing QA processes and support mitigating compliance risks.
• Prepare and contribute to comprehensive reports on the status of QA programs, key findings, and recommendations for improvement.

Requirements

• Proven experience (typically 4+ years) in Tax Information Reporting or Quality Management within the financial services industry.
• Working experience and knowledge of various Client Tax Reporting frameworks (e.g., FATCA, CRS, Relief at Source, Reclaim at Source) and indirect Tax regimes like GST, VAT, FTT will be preferred.
• Prior experience in Due Diligence, withholding and reporting of Tax Information will be preferred.
• Good understanding of key Tax reporting frameworks and requirements.
• Proficiency in reconciliation, advanced Excel functions, and automation tools.
• Familiarity with data analytics and QA tools is a plus.
• Strong attention to detail and analytical skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Good communication and interpersonal skills, with the ability to interact with team members and internal stakeholders.
• Ability to follow established processes and procedures.
• Experience in managing documentation for Tax Authority submissions and audit trails.

Citi

Citi is the global bank of Citigroup Inc., one of the world's largest financial institutions, serving corporations, governments, institutions and individuals in about 160 countries and jurisdictions. Citigroup's shares trade on the New York Stock Exchange.

In India, where Citi has been present since 1902, the bank focuses on institutional banking, corporate and investment banking, markets and securities services, alongside large shared-services, technology and operations teams that support its businesses worldwide. Finance, controllership, risk, regulatory reporting, audit, treasury, taxation and compliance roles are regularly hired for across its India offices, and CA, CMA, CFA and MBA (Finance) profiles are common in them.

• Industry: Global banking and financial services
• Headquarters: New York, USA (Citigroup Inc.)
• In India: Operating in India since 1902, with institutional banking and markets businesses plus large technology, services and operations centres in cities including Mumbai, Pune, Chennai, Gurugram and Bengaluru